Summary: Dynatrace is seeking an experienced Salesforce Service Cloud Developer to design, develop, and implement high-quality Salesforce applications leveraging Service Cloud capabilities. Highlights: 1. Design, develop, and implement Salesforce applications leveraging Service Cloud. 2. Expertise in Apex, Lightning Components, and integrations with external systems. 3. Develop and maintain Apex Classes, Triggers, Visualforce Pages, and LWC. **Your role at Dynatrace** -------------------------- Dynatrace is seeking an experienced Salesforce Service Cloud Developer driven to deliver high\-quality solutions to drive successful outcomes. As a member of our team, you'll have the opportunity to design, develop, and implement Salesforce applications that leverage Service Cloud capabilities. If you're an expert in Apex, Lightning Components, and integrations with external systems, we want to hear from you. This is a hybrid position, candidates should be commutable to our Barcelona office 2\-3 days a week. Responsibilities * Develop, customize, and maintain Salesforce applications with a focus on Service Cloud. * Configure/build new and enhanced functionality in the Salesforce platform using declarative and/or programmatic solutions. * Customize/build Salesforce Service Cloud applications using custom objects, workflows, validations, and formulas while adhering to Salesforce best practices * Develop and maintain Apex Classes, Triggers, Visualforce Pages, Lightning Components, and Flows. * Participate in the design process of integrations from Salesforce with external applications and third\-party services. * Troubleshoot and resolve issues related to Salesforce performance, functionality, and integrations. * Ensure adherence to best practices, security guidelines, and coding standards. * Participate in unit testing, code reviews, and deployment activities. * Actively participate/lead demos and reviews with team (as needed) * Follow Agile software development methodology and team architecture standards. * Participate in design, code, and test inspections throughout life cycle to identify issues/defects **What will help you succeed** ------------------------------ * Must have 3\+ years of experience configuring and building Salesforce solutions * Must have 2\+ years of Salesforce Experience Cloud development experience * Strong expertise in Salesforce Service Cloud (Case Management, Live Agent, Service Console, Knowledge Management, Entitlements, and SLAs). * Proficiency in Apex, SOQL, SOSL, Visualforce, Lightning Web Components (LWC), and Flows. * Experience with Salesforce REST and SOAP APIs, platform events, and integration patterns. * Strong understanding of Salesforce architecture and development best practices * Understanding of Agile methodologies and experience with JIRA, Confluence, or other project tracking tools. * Knowledge of Salesforce Security, Profiles, Roles, Permission Sets, and Sharing rules. * Excellent problem\-solving and analytical skills. * Strong communication and collaboration abilities. **Why you will love being a Dynatracer** ---------------------------------------- * Dynatrace is a leader in unified observability and security. * We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. * Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. * The Dynatrace platform uses cutting\-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. * Over 50% of the Fortune 100 companies are current customers of Dynatrace. **Compensation and Rewards** ---------------------------- **Note to Recruiters and Agencies** : Thank you for your interest in Dynatrace. Please note that **we do not accept unsolicited agency resumes** —do not forward them via our website or directly to Dynatrace employees. Dynatrace will not pay fees for unsolicited resumes, and any resumes received this way will be considered the property of Dynatrace. **Benefits and work\-life perks** --------------------------------- We offer best\-in\-class core rewards, including paid time off, financial security benefits, retirement savings plans, and health insurance. Beyond that, you’ll get other benefits and work\-life perks designed to make your ride with us even more rewarding. #### **Mental health support** Our Employee Assistance Program, powered by Telus Health, offers support for you and your family members. #### **Wellness Days** Four company\-designated extra paid days off for you to recharge batteries. #### **Flexibility** Our hybrid working model and flexible working hours offer you the flexibility you need. #### **Employee Stock Purchase Plan** Purchase company stock ( NYSE:DT ) at a discounted price and become a shareholder. #### **Learn \& develop** Company\-wide learning perks, designated team's learning days, and more. #### **Volunteering day** A day of paid volunteer time to support a community or cause you care about. #### **Regular team events** We host Global Culture Parties, Family \& Friends at Work Day, Global Breakfasts, Green Weeks, Pride Month, and beyond! #### **International vibe** Most of our offices and teams are proudly multicultural. English is our shared language, but we embrace and learn from each other's cultures. Rewards vary depending on your employment type. Some benefits and perks also differ by location — explore your city to see what’s available there. **About Dynatrace** ------------------- Dynatrace (NYSE: DT) is the leading AI\-powered observability and security platform. We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets. Our AI\-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity, and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.