Hello! I'm Mariana, the recruiter for this position. Traveling is one of my greatest joys, and what makes it even more special is being able to experience those moments with my family and our beloved cat Rosita. Perhaps this is the tenth job posting you've read today—maybe while lounging on the sofa with Netflix playing in the background, or amid a period of personal transition—and they all seem identical to you. I'll be straightforward: at Zurich, we're not perfect—but we're pretty awesome! And if you'd like to know why, keep reading. First and foremost, THANK YOU for your interest in our company. We know that searching for new opportunities can be challenging—but don’t worry: everything comes in due time! **Let’s get straight to the point!** I’ll summarize our DNA in two key points: * We love volunteering—but prefer to **be activists for change**. How? By focusing on young people at risk of social exclusion or fighting climate change through actions such as reforesting forests in Madrid and Doñana National Park. In 2024, we contributed over 20\.000 hours of activism. * At Zurich, we say it loud and clear: we’re proud of our colors and believe that diverse teams make the difference. Here, we don’t talk about disability—we talk about ability. **Being your authentic self is our top priority**, with no closets standing between us and no glass ceilings. Women hold 50% of our leadership positions (including the Executive Committee). Did you know we produce our own podcasts about sexual identity? We’re building a company where everyone is welcome. **You might be wondering: Mariana, what will my day-to-day look like wearing the blue jersey? I love that question (I asked myself the same thing back then):** We’re seeking a USM Manager to join our USM team. Your main objective will be to support intermediaries in managing new business and in-force policy operations. You’ll be responsible for operational execution related to new business. * Support and assistance to intermediaries aligned with established quality and service standards. * Proactively ensure all operations are completed on time, correctly, and with outstanding service. * SLA compliance and achievement of other service indicators. * Identify potential incidents, report them, and follow up accordingly. * Participate in projects—including new product rollouts, campaigns, and UAT. **By now, you might be asking yourself: How do I know if I’m a good fit?** Don’t worry—I won’t ask you to save the planet or meet 100% of the requirements. Don’t worry—I won’t ask you to save the planet or meet 100% of the requirements. * Strong sense of responsibility. * Ability to work effectively within a team. * Decision-making and communication skills. * Proactivity. * Focus on delivering excellence in service to intermediaries. * Positive attitude and willingness. * Capacity for learning. * Proficiency in Excel, Word, PowerPoint, etc. Right now, you might feel the same excitement as when a pair of pants fits perfectly—or you might be thinking: “This isn’t for me.” (If it’s not for you, that’s perfectly fine—we’ll surely cross paths again in the future.) Feel free to play matchmaker by sharing my contact details with anyone you think could be a great fit. At Zurich, we’re big on **enjoying life**. We truly love living. I’d love to hear how we can make you happy—but for me, balancing work and personal life is essential. Here, flexible working hours and genuine digital disconnection are real. **\#BecauseWeAreZurich**, you can choose the benefits that best suit your needs. After all, tastes differ. * We offer an extremely flexible hybrid work model allowing you to work however and wherever you want across Spain—and we provide a home office allowance. * We embrace the “learn-by-doing” philosophy, enabling you to move into other areas locally or internationally via our “Talent in Motion” program. To further support your development and growth, we offer English classes, training, and personalized mentoring. * We aim to revolutionize flexible compensation. With our benefits wallet, you can select what suits you and your needs best: health insurance, childcare, training, meal vouchers… and much more! * We love drawing smiles—and at Zurich, we know it’s easier than it seems, which is why we’re activists. Why not dedicate an entire day to the cause that inspires you most? * Referral bonus if you recommend talent like yourself. We’re not looking for perfection—but if you know someone awesome, please share my contact details; I’d love to meet them. * If you’ve got a sporty spirit, at Zurich we’re going for gold! Marathons, races, gym discounts—and much more. 3, 2, 1… warm up—we’re off! * Beach or mountains? You’ll enjoy 25 vacation days, plus your insurance day and birthday—so you can fully savor what you love most. But don’t be fooled: this is real disconnection. Because yes—we all deserve a break and to enjoy life, for two whole days. * At Zurich, we think ahead to your future and offer retirement planning and life insurance. * We secure the best prices for you! You’ll gain access to thousands of discounts on insurance and banking products. If you’ve made it this far—THANK YOU for reading. What did you think? Are we awesome—or not? If you felt butterflies in your stomach and believe we’re a good match, send up smoke signals—or your CV, if smoke isn’t your thing. And to wrap up: would you like to know what others at Zurich think? I’d tell you we remain among the top employers in Spain according to Top Employers España—but I encourage you to check our Glassdoor profile so they can tell you themselves. No tricks, no gimmicks. Looking forward to meeting you soon. Mariana Malnis
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
