Job Summary: We are looking for a Support Technician passionate about new technologies and tourism, focused on problem-solving and customer service. Key Highlights: 1. Tracking onboarding of key customers in the hotel sector. 2. Resolving incidents and managing customer inquiries. 3. Managing new projects and implementing functionalities. **Company Description** **Septeo**, a leading European software publisher, is a rapidly growing group. In constant transformation, in just 10 years we have become one of Europe’s technology leaders and a reference in software publishing. This evolution is the result of collective effort: the fruit of determined, bold, and committed teams working side by side with **simplicity, closeness, and trust.** Driven by shared values, **at Septeo we are together, we work together, and we transform together.** But our ambition doesn’t stop there. We want to be indispensable across Europe—so that Septeo is on everyone’s lips. We are already present **behind every important life moment**, thanks to the software we develop and used by millions of people: a real estate purchase, a wedding, launching a business, a trip… It’s a huge responsibility, don’t you think? It’s our responsibility—and perhaps soon, yours too. **Ready to embark on this adventure?** **Job Description** We are seeking a **Support Technician**. If you love new technologies, are passionate about tourism, enjoy solving problems, and pay great attention to detail—this is your place! **Responsibilities** * Track onboarding for assigned customers (hotel chains, apartments, or hostels). * Resolve tickets assigned to you and follow up jointly with the technical department. * Customer service: manage inquiries and provide advice. * Manage new customer projects regarding implementation of new functionalities. * Monthly follow-up meetings. **Requirements** * Minimum 2 years’ experience in customer management or technical support within a technology company serving hotels (OTA experience valued). * Hotel management knowledge (e.g., reservations) is a plus. * Experience in a technology company serving hotels or apartments is a plus. * A solution-oriented, proactive, customer-focused individual with strong oral and written communication skills. * Intermediate level of English. * Proficiency in Office Suite and Google Drive (Word, PowerPoint, Excel, Gmail, Drive…). **Additional Information** * Intensive work schedule on Fridays (starting from the sixth month) * Hybrid work environment (remote + on-site) * Professional training courses * Flexible working hours * An international and diverse workplace where you matter * An exceptional, agile, and multifunctional team to work with