5-Star Hotel Receptionist

Description

Job Summary: Eurostars Hotel Company is seeking a Receptionist for a 5-star hotel in Barcelona, responsible for reservation management, customer service, and resource optimization. Key Responsibilities: 1. Manages reservations and customer service to optimize quality. 2. Performs check-in/check-out, telephone assistance, and incident management. 3. Provides excellent customer service. **Welcome to Eurostars Hotel Company, The Happiness Industry** Eurostars Hotel Company is the hotel chain of Grupo Hotusa, comprising the brands Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels, Dorma Hotels, and Tandem Suites. Currently, our portfolio includes 303 hotels present in 24 countries worldwide. Our operations are backed by extensive expertise reflected across all areas—from hotel management and brand values to guest experience care. We believe that a company’s success lies in developing talent and nurturing the passion of its people. Therefore, we seek individuals who are passionate about their work and wish to grow with us. **Do you want to join the Happiness Industry?** We are looking for a **Receptionist for our Eurostars 5\* hotel in Barcelona**. **What will be your responsibilities?** * Managing room reservations. * Optimizing resources to deliver the highest quality of customer service. * Guest check-in and check-out. * Telephone assistance and handling requests or incidents. * Providing excellent customer service. **What are we looking for?** * Degree in Tourism. * Experience in hotels of similar category. * Advanced English proficiency; a second language is a plus. **What do we offer?** At Eurostars Hotel Company, you can join a leading travel industry company experiencing continuous global growth and expansion, committed to the ongoing professional development of its team. Additionally, as part of Eurostars Hotel Company, you will enjoy the following benefits: * **50% discount on our premium hotels:** You can benefit from up to 50% discounts at all our outstanding 4\*/5\* hotels worldwide, and up to 20% for your family members. * **The Power Business School training:** 100% free and unlimited access to all trainings (MBA, digital skills, office software, soft skills, etc.) provided by our partner The Power Business School—the #1 online business school in the market, taught by top active professionals in the sector. * **Access to our Employee Club:** where you can enjoy various types of discounts and advantages across multiple categories (leisure, technology, sports, fashion, etc.). * **Enjoy complimentary hotel nights:** Through Eurostars Hotel Company’s Referral Program, we reward recommendations that result in hires. If you refer someone who is hired, you receive complimentary hotel nights. If this opportunity interests you and you believe you match the profile, we would love for you to apply. Or, if you know someone who might be interested, please feel free to share this job posting.