N1 ServiceDesk Technician Join our ServiceDesk team at NexTReT! We are looking for a systems operator to join our 24x7 ServiceDesk team, composed of 12 professionals. What will you do at NexTReT? Your mission will be to provide high-quality support for NexTReT's systems and those of the client. * Monitoring of services, devices, infrastructures, and applications. * Notification, escalation of requests and incidents. * Procedure-guided operations. * Creation and updating of procedures. * Preparation of reports with guiding procedures. * Centralized online user support. How do we imagine you? * Attitude and willingness to learn. * We are looking for someone with vocational training in a technical field. * With one to two years of experience in a similar role (Helpdesk, technical support, operator, administrator...) * Additionally, knowledge of English and Catalan will be a plus. What do we offer? * Contract: Permanent. * Schedule: Rotating shifts in mornings (7am\-3:15pm), afternoons (3pm\-11:15pm), and nights (11pm\-7:15am), covering Mondays through Sundays and holidays. The usual structure is 4 working days \- 4 days off, with 16 additional coverage days and an annual pool of 150 hours to distribute. * Salary: 18,000 gross annually. * Modality: 100% on-site. * Location: Offices in Barcelona (Rambla Cataluña 33\) and Mataró (Tecnocampus Mataró), where our CPD is located. * Additional Benefits: Flexible reimbursement: Restaurant tickets, transport tickets, childcare vouchers, and the possibility to join our collective health insurance. * You will join a company committed to equal opportunities for all individuals, striving to maintain an inclusive and discrimination-free work environment. We value diversity and will consider all applications regardless of origin, gender, age, religion, sexual orientation, or any other personal characteristic. Join us and grow professionally in a collaborative environment. In case you are considered a finalist and selected to join NexTReT, we will request additional information to proceed with the hiring process, solely for the purpose of verifying the information in your CV, especially academic qualifications and relevant professional details. If you have any doubts about how to partially provide such information, you may indicate this to the person managing your hiring process. **Requirements:** **Essential technical skills:** * Windows Operating Systems, advanced level. * Linux Operating Systems, intermediate level. * Microsoft Office suite. * Basic networking knowledge. * Basic knowledge of VMware environments (restarting, snapshots, console usage). **Desirable technical skills:** * VPN Clients Cisco client, FortiClient * Monitoring tools OP5, Centreon, Multisite and Zabbix * Ticketing tools desirable: Freshservice, GLPI, JIRA Microsoft, linux, networks, virtualization