DESCRIPTION We are looking for a Service Manager who will be responsible for the company's IT support, proactively managing existing technology services and providers, ensuring their proper operation and alignment with operational needs. Additionally, they will act as the main point of contact for daily operational issues raised by hospital, laboratory, and Trade managers, providing agile and effective solutions. They will report directly to the CTO, with whom they will agree on support strategies and contribute ideas for continuous service improvement. They may also take on the role of Security Officer within the framework of the National Security Scheme (ENS). **Responsibilities** * Manage comprehensively the company’s IT support, including providers and existing services. * Supervise and coordinate the resolution of technical incidents, both remotely and on-site. * Act as escalation point to unblock critical tickets and coordinate with internal and external technical teams. * Serve as primary contact for hospital, laboratory, and Trade managers to address daily incidents and operational needs. * Travel between different sites when necessary to resolve incidents or maintain direct contact with teams. * Report directly to the CTO and closely collaborate in defining support strategies. * Propose improvements in IT services aligned with the vision and objectives of the CTO. * Coordinate and communicate with area managers to explain technical solutions and defend proposals. * Document procedures, incidents, and implemented improvements. * Assume, if required, security responsibilities within the ENS framework, including: * Monitoring compliance with security measures. * Coordinating with technical and legal officers. * Participating in audits and security reviews. * Updating security documentation and policies. **Requirements** * Degree in Computer Engineering, Telecommunications or similar. * Proven experience in system administration (Windows/Linux). * Solid knowledge of cybersecurity and ENS regulations. * Proficiency in hardware and equipment maintenance. * Experience with Office 365 (Exchange, SharePoint, Teams, etc.). * Networking knowledge (LAN/WAN, firewalls, VPNs). * Experience in IT service management (ITIL desirable). * Knowledge and application of security regulations (ENS, GDPR, etc.). * Valued certifications: ITIL, Microsoft, Cisco, ENS, ISO 27001, etc. **Conditions** * Permanent contract. * Hybrid work in Barcelona. * Flexible working hours. * Benefits (transportation, restaurants, private health insurance...)