5* Hotel Receptionist

Description

* Grand Hotel Central * Barcelona * * ### **Experience** No experience required * ### **Salary** Compensation not specified * + ### **Area \- Position** **Hospitality, Tourism** - Hotel Receptionist + ### **Category or Level** Employee + - ### **Vacancies** 1 - ### **Applicants** 12 - * ### **Contract** Permanent Contract * ### **Working Hours** Full-time Ongoing recruitment process. ### **Responsibilities** At Grand Hotel Central, we are seeking a Receptionist responsible for ensuring an excellent guest experience at the hotel from the moment of arrival. This position is a key role at the front desk, as it serves as the first point of contact with hotel guests. The Receptionist must be a customer-service-oriented team member, providing friendly and professional service to guests at all times. Key responsibilities include: • Providing friendly and professional service to guests at all times. • Performing guest check-in and check-out, ensuring all documentation is completed correctly. • Providing guests with information about the hotel, its facilities and services, as well as about the city of Barcelona and its tourist attractions. • Managing room reservations and processing payments. • Handling and resolving guest complaints or issues, ensuring timely resolution of any problems. • Performing administrative tasks such as answering the telephone, managing emails, and carrying out other office duties as needed. ### **Requirements** • Essential language: professional-level English • Excellent customer service skills, with prior experience in the hospitality sector preferred. • Excellent communication skills in both Spanish and English, both oral and written. • Excellent organizational skills and attention to detail. • Computer literacy and proficiency in reservation and front-desk management software. • Availability to work rotating shifts, including weekends and holidays. • Impeccable appearance, proactive and motivated attitude, and strong teamwork abilities. Required languages: Spanish and English. French is a plus ### **Offered** \- Uniform \- Excellent work environment and camaraderie \- Opportunity for growth within the company