* Grand Hotel Central * Barcelona * * ### **Experience** At least 1 year of experience * ### **Salary** Compensation not specified * + ### **Area \- Position** **Hospitality, Tourism** - Hostess + ### **Category or Level** Employee + - ### **Vacancies** 1 - ### **Applicants** 7 - * ### **Contract** Permanent Contract * ### **Working Hours** Full-time Ongoing selection process. ### **Responsibilities** The restaurant host/hostess is the first employee to interact with customers entering the restaurant. It is their responsibility to greet arriving guests, welcome them to the establishment, and seat them. Customers form their first impression of the restaurant’s service through their interaction with the host/hostess. Responsible for answering phone calls, taking reservations, and assigning tables according to needs, including accommodating large groups. Manage the reservation system. Know the restaurant’s available space and layout for seating purposes. Monitor restaurant areas for vacant and clean tables, estimating customer wait times. Monitor the customer waiting list and ensure their needs are met while they wait. Take initial beverage orders if necessary, and relay this information to the responsible waiter. Know menu prices and group menus. Communicate reservation information to the Manager on Duty (MOD). Process cancellations and modifications, and promptly relay the information to the MOD. Know and understand the restaurant’s policy regarding guaranteed reservations and no-shows. Handle daily correspondence by responding to inquiries. Ensure files are up to date. Always maintain a clean and orderly work area. Ensure the restaurant maintains a clean and attractive appearance by overseeing general cleanliness, lighting, plants, business cards, bill folders, and menus (printed, clean, and up to date). Be courteous, friendly, and helpful toward customers, managers, and coworkers. Know all necessary office procedures and assist with reception tasks when required. Have full knowledge of health and safety procedures and comply with them. Be available to perform any reasonable request made by management in any other area of the establishment. ### **Requirements** Excellent customer service skills, preferably with prior experience in the hospitality industry. Excellent communication skills in Spanish and English. Exceptional organizational ability and attention to detail. Availability to work rotating shifts, including weekends and holidays. Impeccable appearance, customer orientation with a proactive and motivated attitude, and strong teamwork capability. Required languages: Spanish and English. Catalan is a plus
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
