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Job Summary: We are seeking a Maître to lead dining room operations and customer experience at ElCielo, our rooftop venue, ensuring excellent service and a dynamic atmosphere. Key Highlights: 1. Lead dining room operations and customer experience at a luxury rooftop 2. Ensure an exceptional experience with a dual focus on customers and business 3. Drive active sales, guest loyalty, and brand standards **Company Description** Upscale, 5\-star hotel in Barcelona, Port Olympic, located in the city center yet only a few meters from the beach. With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisure travelers. It has comfortable rooms, two pools and a gym. For meetings, it has fully equipped rooms that can hold up to 800 people. Our dedication and commitment are centered on meeting the needs of our guests, ensuring they have an exceptional and fulfilling stay in Barcelona. Barcelona, the city of Gaudí, is one of the most vibrant and innovative destinations in the country. It is no surprise that major technological events, such as the Mobile World Congress are hosted here. However, beyond its forward\-thinking spirit, Barcelona is deeply rooted in culture and history, essential to understanding its unique character. Sofitel Barcelona Skipper enjoys a privileged location, right across from Barceloneta, the city's most iconic beach. Just a short walk away, guests can explore the enchanting Gothic Quarter, one of Barcelona’s most renowned cultural and historical landmarks. Additionally, the hotel offers excellent connectivity to both the airport and the main train station, ensuring seamless travel for all visitors. **Job Description** Welcome to ElCielo, the heartbeat of Barcelona. Our rooftop bar & restaurant, with Mediterranean views, where elegance meets irreverence. The perfect place to drink, savor, see and be seen: sea panoramas, a pool to unwind, sun loungers to enjoy the sunshine, and cocktails at sunset. ElCielo is the Limit! We are looking for a **Maître** to lead dining room operations and customer experience at **ElCielo**, our fully renovated rooftop. Reporting to the **F\&B Operations Manager**, your objective will be to ensure excellent service, drive sales, and guarantee a smooth, dynamic atmosphere aligned with Sofitel’s luxury standards. **JOB MISSION** Ensure an exceptional experience by leading dining room service with strong customer and business orientation: operational excellence, pace, coordination with Bar and Kitchen, and continuous drive of active selling (upselling), guest loyalty, and brand standards. **MAIN RESPONSIBILITIES (non\-exhaustive):** * Coordinate and supervise daily rooftop operations (services, flows, table/zone allocation, timing), ensuring agile, high\-quality service consistent with Sofitel standards. * Manage operational coordination of rooftop events with Banquets (set\-ups, timings and service requirements), ensuring seamless execution according to Sofitel standards. * Be the reference in the dining room: constant presence, visible hospitality, anticipation of guest needs, and efficient handling of incidents, enhancing guest satisfaction and loyalty. * Drive active selling and upselling (beverages, cocktails, recommendations), maximizing commercial opportunities and outlet promotional activities. * Lead, motivate and train the team, strengthening attitude, standards, product storytelling and commercial mindset. * Collaborate closely with Bar and Kitchen to ensure coordinated, efficient and consistent service during peak demand periods. * Design, implement and maintain service standards (SOPs) together with F\&B, ensuring consistency in experience, protocol and quality. * Ensure proper condition of facilities, equipment, uniforms and mise en place, guaranteeing order, cleanliness and service readiness. * Ensure compliance with hygiene, safety and occupational health and safety regulations, as well as internal company protocols. * Conduct daily briefings to align the team on service, promotions, operations and key daily priorities. * Participate in meetings and training sessions to enhance product knowledge and improve guest experience. **Requirements** * Minimum **3 years’ experience in a Rooftop** in a similar position (Maître / Head Waiter/Waitress / Supervisor), managing service, team and customer experience in high\-pace environments. * Solid F\&B knowledge; training in mixology and/or oenology is an advantage. * Commercial profile, with experience in add\-on sales and upselling. * Leadership capability, effective communication and attention to detail; proactive attitude and team spirit. * Advanced Spanish and English; a third language (especially French) is an advantage. * Availability to work rotating shifts and in high\-pressure environments. **Key Competencies:** * Customer and detail orientation. * Proactive mindset and innovative spirit. * Teamwork * Organization, discipline and resilience under pressure. * Proactivity and results orientation. **Additional Information** **What We Offer?** * **Exclusive benefits** at Accor hotels worldwide, enabling you to enjoy unique experiences across our international network. * **Flexible remuneration** options including meal vouchers, transportation allowances and private health insurance. * **Bicycle and e\-scooter parking**, with charging points. * A **dynamic, multicultural and motivating work environment**, surrounded by professionals passionate about luxury hospitality. * **Professional development opportunities**, both within the property and at other hotels of the brand worldwide. * **Continuous training** via our *Learn Your Way* platform, designed to boost your talent and professional growth. **Why Join Accor?** We are much more than a global leader. We welcome you just as you are, and you can find a job and a brand that truly fits your personality. We support your growth and learning every day, ensuring your work brings purpose to your life—so that, throughout your journey with us, you can continue exploring Accor’s limitless possibilities. By joining Accor, every chapter of your story belongs to you—and together, we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor—visit https://careers.accor.com/ Do what you love, care about the world, dare to challenge the status quo! \#BELIMITLESS
