Warranty Manager

Description

Job Summary: We are seeking a Technical Support Specialist passionate about automotive technology to provide assistance to dealerships and repair shops in diagnostics and repairs. Key Highlights: 1. Key support in automotive innovation with electric vehicles 2. Resolution of complex technical issues in the automotive sector 3. Internal collaboration to improve the warranty department **Company Description** **MSX International** has been a trusted partner for leading vehicle manufacturers and their dealers worldwide for over 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage their operations across various areas. Leveraging our global teams, industry expertise, and technological capabilities, we design and deliver customized, sustainable, and innovative solutions and services that help our clients optimize operations and delight their customers. **Job Description** **Are you passionate about automotive technology and electric vehicles? Do you enjoy solving complex technical problems and helping others achieve success? Are you ready to make a real impact in the automotive world?** We are looking for a **Technical Support Specialist** to join our team of experts, who **provide assistance to dealerships and independent repair shops in diagnostics and repairs.** This is your opportunity to be at the heart of automotive innovation, helping technicians deliver exceptional service to customers. **Your responsibilities will include:** * Analyzing warranty claim forms managed by the dealership network; * Guiding the dealership network on brand-standard procedures; * Managing cases from initiation through resolution or escalation, maintaining clear and professional communication; * Ability to analyze warranty cases, as well as perform verifications using various brand-specific tools; * Collaborating with internal departments to improve the warranty department, including participation in meetings. **Requirements** **What we need you to have:** * Vocational training (FP) and/or university degree related to automotive engineering or relevant industry experience; * Knowledge of vehicle mechanics and electric vehicles; * Proficiency in Microsoft Office (Intermediate Excel); * Minimum English language proficiency level of **B2**; * Analytical mindset, customer-oriented attitude, and strong organizational skills. The selection process will include a general competency assessment test focused on automotive diagnostics. *Join us to shape the future of automotive service. Apply now and become a key member of a team that values experience, collaboration, and customer satisfaction.* **Additional Information** MSX is an equal opportunity employer and actively encourages applications from qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity. As users of the Disability Confident scheme, we guarantee interviews for all disabled candidates who meet the minimum criteria for the vacancy.