Technical Support Service

Description

Job Summary: We are seeking a Technician to provide documentary support and guidance on using our ERP system for automotive workshops, with a career path toward diagnostic tasks. Key Highlights: 1. Documentary support and guidance on using the ERP system for automotive workshops. 2. Opportunity for professional development toward diagnostic tasks. 3. Continuous training and growth in a dynamic environment. **Who We Are?** At **Infopro Digital Automotive**, we have a team of professionals **specialized in diagnostics**, with over **40 years of experience in the industry**. Our technical team is prepared to deliver **specialized support to mechanical workshops**, assisting in troubleshooting and interpreting diagnostic data. We have access to an **extensive database**, including both **official manufacturer digital platforms** and **historical archives and technical manuals**, enabling us to provide accurate and detailed information on any vehicle type—from current models to older vehicles. Thanks to our **technical documentation, assistance, and diagnostic service**, workshops can access the most comprehensive and reliable information to ensure **efficient and precise repairs**. **What We Are Looking For?** * The Technician will be responsible for providing documentary support and guidance on using our ERP system to our customers (automotive workshops) via telephone support. This position does not initially involve diagnostic tasks but focuses instead on documentation-related support and efficient use of tools available within the ERP system. However, as part of the career path, it may involve progressing into diagnostic tasks under supervision. Effective communication and organizational skills for recording interactions will be highly valued. **Responsibilities include:** * Providing documentary support to automotive workshops by phone, facilitating use of the Infopro Digital Automotive ERP system * Assisting workshop technicians with software navigation and functionality * Guiding users in accessing diagnostic documentation and repair procedures within the software * Recording and documenting all support interactions in the incident management system * Staying updated on ERP system functionalities * Collaborating with the development team to identify ERP system improvement areas based on user needs * Managing and prioritizing multiple support requests in an organized and efficient manner. French and English proficiency is desirable but not mandatory. **Skills We Value:** * Verbal (active listening) and written communication * Organizational ability * Attention to detail and problem-solving * Teamwork and independent work * Proactive, customer-oriented attitude **What We Offer?** Team Building Ongoing training and development Fresh fruit and coffee in the office. 40-hour weekly schedule in hybrid format: 3 days onsite at the office and 2 days remote. **JOIN INFOPRO DIGITAL AUTOMOTIVE!** If you are looking for an opportunity to develop your career in a dynamic environment, we would love to meet you! Apply now and become part of a team committed to growth and results. Work Location: Hybrid remote work in 08940 Cornellà de Llobregat, Barcelona province