Summary: Join our dynamic team as a German-speaking Lifestyle Concierge, offering personalized assistance and creating unforgettable experiences in Luxury Lifestyle Management. Highlights: 1. Personalized assistance in Luxury Lifestyle Management 2. Build strong client relationships and deliver exceptional service 3. Collaborate globally and contribute to a dynamic, inclusive team **Join Our Team as a German\-Speaking Lifestyle Concierge!** We are seeking a dedicated, professional German\-speaking Lifestyle Concierge to join our dynamic team in the realm of Luxury Lifestyle Management. In this role, you will be the go\-to person for our clients, offering personalized assistance and creating unforgettable experiences that elevate their lifestyle. Your expertise, attention to detail, and superior communication skills will be crucial in catering to our clients' unique requests. **Key Responsibilities:** * Manage a wide range of requests and provide tailored services related to travel, dining, events, and more. * Utilize your local knowledge to offer insightful recommendations and bespoke solutions to our members. * Build and maintain strong relationships with clients, ensuring their needs are met efficiently and effectively. * Conduct thorough research and analysis to curate the best options for members’ desires. * Collaborate with other departments to enhance the overall service offering to our members, promoting all facets of Ten Group. * Document all interactions and keep comprehensive records of requests to ensure continuity and personalization in service. * Actively contribute to the team’s success by sharing insights and experiences. * Deliver exceptional customer service and receive valuable feedback to drive continuous improvement. \- **Join Our Team as a German\-Speaking Virtual Lifestyle Concierge!** We are looking for a service\-oriented, warm, and professional **German\-Speaking Virtual Lifestyle Concierge** to join our dedicated team in **Luxury Lifestyle Management**. In this role, you will personally support our members with great sensitivity. You will attend to their wishes, anticipate their needs, and create special experiences that leave a lasting impression. Your passion for outstanding service, your love of detail, and your strong communication skills make the difference. **Your Responsibilities:** * Personal support for our members and handling diverse requests relating to travel, restaurants, events, leisure, and special wishes * Use your local knowledge and your instinct for quality to design individual recommendations and tailor\-made experiences * Build trusting, long\-term relationships through attentive, reliable, and discreet service * Conduct careful research to identify the best and most suitable options for each request * Work closely with colleagues and partners to ensure a seamless, high\-quality service experience and to bring the full range of Ten Group’s offerings to life * Document all requests and interactions to guarantee continuous, personalized support * Actively share ideas, recommendations, and service\-best\-practices within the team * Deliver inspiring, top\-tier customer service and handle feedback constructively to support ongoing development **Requirements** * Fluency in both **English** and **German**, with exceptional written and verbal communication skills in both languages. * Experience in customer service, concierge, or lifestyle management, preferably within the luxury sector. * Strong organizational skills with the ability to manage multiple tasks efficiently and meet deadlines in a fast\-paced environment. * Proficiency in online research and resourcefulness in problem\-solving. * Passion for customer service and a keen understanding of luxury lifestyles. * Ability to build rapport with clients and provide personalized service to enhance their experiences. * Strong attention to detail and commitment to excellence in all aspects of work. **Working Pattern:** The successful candidate must be flexible and willing to work on a rotational shift basis from Monday to Sunday. Shifts will be scheduled as either Sunday to Thursday or Tuesday to Saturday, with 5 consecutive working days, within operating hours of 07:00 to 21:00\. This is a full\-time position, requiring a total of 40 working hours per week. \- **Your Profile / Qualifications** * Fluent in **German and English**, with excellent written and oral communication skills in both languages * Experience in **customer service, concierge service, or lifestyle management**, ideally within the **luxury segment** * Outstanding organizational skills, plus the ability to handle multiple requests simultaneously and meet deadlines reliably, even in a dynamic environment * Excellent research skills, plus creativity and solution\-oriented thinking when addressing individual requests * Strong service orientation and a refined sense for **high\-end lifestyles and exclusive experiences** * Ability to quickly build personal relationships with our members and create distinctive customer experiences through individualized support * High level of attention to detail, plus a consistent commitment to quality and excellence across all areas of work **Working Hours Model:** The successful candidate must be flexible and willing to work on a rotating shift schedule from Monday to Sunday. Shifts will be scheduled either from Sunday to Thursday or from Tuesday to Saturday, with five consecutive working days within operating hours of 07:00 to 21:00. This is a full\-time position with a total weekly working time of 40 hours. **Benefits** Our people are at the heart of the business and we have a culture of recognition and reward \- both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development. ***Rewards designed around you:*** * A **competitive salary** depending on experience, plus a performance\-based bonus. * **Remote working within Spain**. * **Paid time away from work**. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them. * **Paid Sabbaticals**. One (1\) month paid Sabbatical after every 5 years of Service, without tapping into annual leave. * **Extra Rewards**. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten. * **Remote Working Holidays** \- possibilities to Travel and Work anywhere in the world! * **Employee Discounts.** Access to lots of great travel and entertainment discounts as our clients’ members would! * Be part of our global, dynamic, and **inclusive Team**, with diversity at its core. * Genuine **career opportunities** within a dynamic and international company. **Who We Are** Ten Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High\-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world. We deliver our service through a combination of Ten’s proprietary, unique technology\-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment. To find out more about Ten, please watch this short video https://tenlifestylegroup.com/ten\-tv/ **Commitment to Diversity** We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs. ***“Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time.”***
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
