Cloud Partner Operations Specialist

Description

Summary: This role is for an IaaS Administrator who will support partner growth in cloud adoption, manage AWS operations, and implement process improvements for enhanced efficiency. Highlights: 1. Opportunity to shape cloud strategy with global partners and cutting-edge tools 2. Focus on partner success through training, guidance, and operational excellence 3. Work in an inclusive culture that values curiosity and continuous learning ### **Let’s shape tomorrow. Grow your impact with a global cloud leader.** ### **About Ingram Micro** Ingram Micro is a leading technology company powering the global IT ecosystem. With the ability to reach nearly 90% of the world’s population, we connect technology manufacturers and cloud providers with business‑to‑business technology experts, enabling them to deliver real outcomes for customers everywhere. Our market reach, diverse solutions and services, and our digital platform **Ingram Micro Xvantage™** set us apart. Learn more at **www.ingrammicro.com**. ### **How this team shapes our mission** Our **IaaS Administration** team sits at the heart of Ingram Micro’s cloud growth—removing friction, enabling operational excellence, and helping partners scale confidently on public cloud. We guide partners through onboarding, billing, and optimization journeys so they can focus on innovation and customer value. As Ingram expands its global cloud practice, this team ensures our partners and sellers have the clarity, tools, and knowledge to move fast and do it right. ### **What you’ll do** * Enable IaaS partner growth with training, best practices, and hands‑on guidance across systems and processes. * Execute daily operational tasks to onboard partners to the **AWS Distribution Program**—driving compliance, discovery, and smooth onboarding/offboarding of AWS accounts. * Configure and support partner usage of **CloudCheckr**; troubleshoot consumption and reporting issues; deliver training on CloudCheckr and **DCI (DoiT Cloud Intelligence)**; support Billing Transfer processes. * Build deep expertise in **DCI** and support partners in adoption and day‑to‑day use. * Lead and support migrations from **CloudCheckr** to **DCI**, ensuring continuity and data accuracy. * Serve as a partner‑facing point of contact for **AWS billing** inquiries, including discounts and end‑user reporting. * Process and update customer transactions; proactively track account status and coordinate with back‑office teams to resolve issues quickly. * Identify and implement process improvements that enhance partner experience and internal efficiency. ### **What you’ll bring** * **5\+ years** in customer service, support, or operations/management roles with a passion for partner success. * Excellent verbal and written communication in **English**; other European languages (e.g., French, Spanish, Italian, German) are a plus. * Strong organization, planning, and time management skills to thrive in a fast‑paced environment. * Demonstrated ability to **research, problem‑solve, and communicate clearly**—even when the answer is “it depends.” * Proficiency with **Excel, Word, Outlook** and comfort navigating multiple systems. * Familiarity with **cloud computing** (IaaS) and major vendors—especially **AWS**. * Experience creating **documentation, guides, or instructional processes** that make complex topics simple. * Undergraduate degree **and/or** a proven track record of delivering exceptional customer experiences; ability to build strong relationships with cloud sales and cross‑functional teams. *(Bonus: willingness to obtain* ***AWS Certified Cloud Practitioner*** *in role.)* ### **Your growth at Ingram Micro** This is your opportunity to shape cloud strategy at scale—working with global partners, cutting‑edge tools, and a community that values curiosity and continuous learning. At Ingram Micro, you’ll find: * **Career development** through learning programs, certifications, mentorship, and meaningful stretch opportunities. * **Global scale** and mobility—work across regions, teams, and technologies. * **An inclusive culture** where diverse perspectives are celebrated and everyone can do their best work. * **Innovation in action**—solve real customer problems with the backing of a world‑class platform and ecosystem. If you’re excited to build, learn, and help partners succeed in the cloud, we’d love to meet you. **Ready to shape tomorrow?** Apply now or reach out to learn more.