N2 Support Technician (On-site in L'Hospitalet)

Description

Job Summary: We are seeking an inquisitive and growth-oriented N2 Support Technician to join our User Support Center team, working under ITIL methodologies. Key Highlights: 1. You will be part of a diverse and collaborative team. 2. Continuous learning opportunities and personalized professional development. 3. Autonomy and the ability to propose new opportunities. #### **Humanizing Technology.** We are a large company with the spirit of a start\-up. We organize ourselves into expert knowledge units that collaborate with each other. Therefore, we seek **inquisitive individuals**, **motivated by challenges and eager to grow both personally and professionally**, who will join our team to make a **positive impact** on the world through technology. **ARE YOU UP FOR THE CHALLENGE?** ------------------------ As an **N2 Support Technician**, you will join our **User Support Center**, where we assume responsibility for multi-client support certified under ISO 20000 and apply industry-standard methodologies such as ITIL. Our User Support Center has implemented a talent management approach focused on enhancing team well-being and performance. **WHAT WILL YOU DO DAILY?** ------------------------------- * Installation and Configuration: Participate in hardware and software installation and configuration, ensuring all systems are correctly deployed and up to date. * Preventive Maintenance: Perform preventive maintenance tasks on systems and equipment to avoid potential issues and ensure optimal performance. * Documentation: Maintain detailed records of resolved issues, implemented solutions, and support procedures to facilitate future reference and improve operational practices. * End-User Training: Provide basic guidance and training to users to ensure proper system usage and minimize recurrence of common issues. **WHAT DO WE EXPECT FROM YOU?** ------------------------- * Higher vocational training degree in Computer Systems Administration or currently enrolled in the program. * Must be able to work 100% on-site in the indicated location. #### **WHAT WILL YOU FIND AT SEIDOR?** * **A diverse team**. We respect differences that make us more human. * **Collaboration**. We work as a team and learn from one another. * **Flexibility and work-life balance**. Remote work is in our DNA. We promote flexible hours and offer a shortened workweek on Fridays and during July and August. * **Continuous learning**. Training in languages, technical skills, certifications, etc. * **Personalized career development**, empowering you to decide how far you want to go. * **Autonomy**, and the ability to propose and drive new opportunities. * **Flexible compensation program**: Daycare vouchers, meal vouchers, transportation vouchers, and health insurance. * **Exclusive discounts and special conditions** for technology, leisure, travel, etc. * You can participate in **socially responsible initiatives and environmental projects**. * If you have international aspirations, **we operate in 45 countries**. **Join our team and help us humanize the world through technology!**