Job Summary: We are seeking a customer service professional with experience in PMS and Channel Manager to handle inquiries, resolve incidents, and connect accommodations with OTAs. Key Responsibilities: 1. Phone and email customer support 2. Incident resolution and team collaboration 3. Customer training on property management software We are looking for a professional experienced in PMS and Channel Manager to join our customer support team. **Responsibilities** ---------- * Handle customer requests/inquiries/questions via phone and email. * Resolve customer incidents in collaboration with the team. * Connect accommodations with OTAs (Airbnb, Booking, Holidu, etc.). * Train customers on using property management software. **Requirements** -------------- * Language: **Spanish and Catalan** * Customer service experience. Experience with PMS and/or Channel Manager software is preferred. * Experience managing OTAs. * Communication skills. * Ability to manage and resolve incidents. * Strong teamwork orientation. **Benefits** -------------- * Permanent, full-time contract (Monday to Friday). * 23 vacation days, highly flexible scheduling. * Birthday day off. * Reduced working hours during August. * Remote work option. * Adeslas private health insurance starting after one year of employment. * Free beverages in the office. * Co\-working benefits: free gym, staff cafeteria with meal discounts, and much more!
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
