Job Summary: We are seeking a Helpdesk / Office Assistant to provide comprehensive user support, manage incidents, and ensure the smooth daily operation of the office. Key Highlights: 1. Comprehensive user support and incident management. 2. Collaboration with internal teams and impeccable service experience. 3. Extensive responsibilities for office assistance and hospitality. Workplace Experience Helpdesk Job ID 260308 Posted 10\-Feb\-2026 Service line GWS Segment Role type Full\-time Areas of Interest Administrative, Data \& Analytics Location(s) Barcelona \- Catalunya \- Spain **About the Role** ------------------- We are looking for a **Helpdesk / Office Assistant** to provide comprehensive support to users, manage incidents, and collaborate with various internal teams (reception, maintenance, facilities, hospitality, etc.). Your mission will be to ensure the smooth daily operation of the office and deliver an impeccable experience to employees, vendors, and visitors. **Key Responsibilities** --------------------------------- * Answering internal and external phone calls *(reception backup)*. * Communication via email or phone with building reception and maintenance teams. * Managing parking and locker assignments, cancellations, modifications, and related incidents. * Processing access requests for vendors and visitors. * Managing incidents related to climate control, parking, lockers, coffee corners, etc., through various corporate channels. * Ordering office supplies, managing inventory, and coordinating office maintenance. * Adjusting temperature settings upon climate-related notifications. * Managing and receiving office materials. * Assisting users with the corporate application: opening tickets, registering attendance, requesting parking, booking meeting rooms, etc. * Reviewing and supporting the CAE platform; archiving vendor documentation and delivery notes. * Activating guest Wi-Fi and supporting diverse requests (luggage, taxis, etc.). * **Hospitality Support:** + Supporting onboarding sessions. + Managing meeting room and common area bookings. + Preparing meetings and events, coordinating with maintenance and cleaning teams. * Conducting daily inspections of the office, parking area, and electric vehicle chargers. * Managing visitor activities and providing general Facilities support, including assuming responsibility in the absence of the designated Facilities lead. **Requirements** -------------- * **Advanced English is mandatory.** * Native or near-native Spanish proficiency. * Additional languages are considered a plus. * Proactive, professional, and service-oriented attitude. * Strong teamwork and excellent communication skills. * Professional appearance and impeccable interpersonal conduct. CBRE GWS is committed to equality and non-discrimination; therefore, in alignment with this commitment, it expects that, within the context of these relationships, such commitment be respected and any behavior, expression, reference, or decision that could undermine the intended equality be avoided.