Job Summary: Palex Medical seeks a Field Service Engineer (Cytometry) to provide specialized technical support for cytometry equipment (Cytek), ensuring high-quality post-sales service combining field, remote, and technical coordination work. Key Highlights: 1. Specialized technical support for cytometry equipment (Cytek) 2. Dynamic role involving field work, remote assistance, and coordination 3. Professional development within a leading Life Science sector company Palex Medical Technical Service 1 day ago Description **Palex Medical** is seeking a **Field Service Engineer (Cytometry)** for its Life Sciences Technical Support Unit (SAT), based in Barcelona with nationwide coverage. The selected candidate will be responsible for providing specialized technical support for cytometry equipment (Cytek), ensuring high-quality after-sales service. The role combines field work, remote assistance, and technical coordination, aiming to guarantee proper instrument functionality and maximum customer satisfaction. **Main Responsibilities** * Installation, validation, and commissioning of cytometry instruments at customer sites. * On-site and workshop-based diagnosis, preventive, and corrective maintenance. * Specialized technical support for external and internal customers, ensuring efficient and high-quality responses. * Remote assistance and telephone support for resolving technical issues. * Continuous communication with customers to ensure satisfaction and implement corrective actions when necessary. * Preparation and management of technical documentation and service reports, ensuring accurate and timely delivery. * Compliance with internal procedures, quality regulations, and safety protocols. * Promotion of maintenance contracts and associated services to strategic customers. * Collaboration with commercial and marketing teams on instrument park renewal and growth. * **Education and Knowledge Requirements** * Degree in Engineering, Vocational Training Level 2 / Higher Vocational Training, or Bachelor’s degree in Electronics, Biomedical Engineering, Biotechnology, or related fields. * Knowledge of maintenance and diagnostics for laboratory equipment or scientific instrumentation. * Experience in Life Science environments, especially in cytometry (desirable). * Proficiency with IT tools and technical management systems. * Minimum English level B2 (technical environment). * **Personal Competencies** We are looking for a candidate who is: * Committed, proactive, and focused on service quality. * Autonomous, organized, and capable of managing field activities independently. * Analytical-minded with strong skills in solving complex technical problems. * Excellent communicator with strong customer orientation. * Flexible and adaptable to dynamic environments. * Capable of teamwork and cross-functional collaboration. * **Experience** Prior experience in cytometry or laboratory equipment within hospital or research settings will be valued. * **What Palex Medical Offers** * Permanent contract and full-time position. * Fixed \+ variable remuneration. * Company vehicle. * Continuous training and professional development within a highly specialized environment. * Integration into a leading Life Science sector company.