**Company Description** **MSX International** has been a trusted partner for leading vehicle manufacturers and their dealers worldwide for over 30 years. Our unwavering commitment is to help our customers transform their businesses and effectively manage their operations across various areas. Thanks to our global teams, industry expertise, and the power of technology, we design and deliver customized, sustainable, and innovative solutions and services that help our customers optimize their operations and delight their customers. **Job Description** The **primary objective** of our future colleague will be to provide effective and prompt solutions to our customers, as well as to generate the best possible experiences for them. **Your day-to-day responsibilities will include:** * **Customer Service:** Assisting customers with product-related inquiries and resolving issues. * **Product Information:** Providing detailed information about products, specifications, features, and compatibility. * **Feedback and Complaints:** Collecting customer feedback, handling complaints, and escalating issues to the relevant departments for resolution. * **Leads:** Qualifying digital leads and assigning them to the respective dealer; understanding interest in purchasing a model, providing initial information, and assigning the lead to the nearest dealer based on the customer’s location. * **Sales Support:** Assisting dealers or resellers with sales-related inquiries and promotional information. * **Marketing Information:** Providing information on ongoing promotions, new product launches, and marketing materials. **Requirements** **We are looking for you if you have:** * Experience in customer service roles, preferably within the automotive sector; * Experience in back-office roles and handling administrative tasks; * Native-level Catalan and Spanish, plus a strong command of English (minimum B2) to communicate with international customers; * Advanced proficiency in Microsoft Office (Word, Excel, Outlook); * Experience with customer service management systems or CRM; * Strong written and verbal communication skills. **Additional Information** MSX is an equal opportunity employer and actively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity. As users of the Disability Confident scheme, we guarantee to interview all disabled candidates who meet the minimum criteria for the vacancy.