IT Support / IT Support Technician

Description

**Grupo Ceviche**, a leader in Peruvian gastronomy in Barcelona with over 20 years of experience in the restaurant industry, is seeking an **IT Support / IT Support Technician** to join our team. We are looking for a solution-oriented, practical, organized, and user-focused individual who can help ensure operational continuity from the technology side by addressing and resolving daily incidents across our venues and offices. Key Responsibilities * Provide technical support to users in offices and venues. * Install, configure, and resolve incidents related to computers, tablets, POS terminals, PDAs, printers, and other peripherals. * Resolve connectivity issues related to internet, Wi\-Fi, local networks, routers, and switches. * Provide first-level support for company-used systems, including POS, ERP, and other enterprise applications. * Identify root causes of incidents across systems and escalate complex cases to the internal team or relevant vendors. * Manage user onboarding/offboarding, accounts, access rights, and basic permissions. * Provide support for Microsoft 365: Outlook, Teams, OneDrive, SharePoint, among others. * Manage and track incidents with technology vendors until resolution. * Maintain up-to-date inventory of equipment and technological assets. * Document recurring incidents and basic resolution procedures. * Support the technological installation and configuration of new venues, openings, or equipment changes. Required Technical Knowledge * Hardware support, installation, and maintenance. * Proficiency with Windows and device configuration. * Networking knowledge: Wi\-Fi, LAN, IP, DHCP, DNS, routers, and switches. * Proficiency with Microsoft 365\. * Experience supporting enterprise applications, preferably ERP and/or POS systems. * Basic knowledge of cybersecurity, user management, and permission handling. * Ability to diagnose and resolve technical incidents. Ideal Candidate Profile * Technical education in Systems, Computer Science, Networking, or a related field. * Prior experience in IT Support, Help Desk, Systems Technician, or similar roles. * Solution-oriented, practical, and user-focused profile. * Ability to prioritize incidents based on their impact on operations. * Autonomy to investigate, diagnose, and resolve problems before escalation. * Organizational skills and ability to simultaneously track multiple incidents. * Willingness to travel between our various venues as needed. Employment Conditions * **Contract:** Permanent. * **Working Hours:** 40 hours per week. * **Schedule:** Monday to Friday, 09:00–18:00, with a 1-hour lunch break. * **Salary:** Between €1,833 and €2,083 gross per month, depending on experience and profile. * **Location:** Av. Diagonal, 460 – Barcelona. * Availability for occasional travel to various Grupo Ceviche venues as required. What We Offer * A stable position within an established and growing company. * A dynamic work environment with direct interaction across multiple departments and venues. * Autonomy in managing and resolving technological incidents. * Opportunities to participate in new company projects and venue openings. If you are solution-oriented, organized, practical, and enjoy helping users resolve technological issues, we would love to meet you. Apply now and join Grupo Ceviche! Salary: €1,833.00–€2,083.00 per month Work Location: On-site employment