**Our Stores** The place where we demonstrate our purpose face-to-face. If you share this objective and your satisfaction comes from enabling customers to bring their ideas and projects to life, this is the right place for you. Joining our store team means working in a co-creation environment where you live our company values and purpose alongside the customer. Will you join us? We show you all this in this video: **Responsibilities and Mission** The Store Customer Service Advisor **will be responsible for** providing comprehensive advice and support to customers regarding contracted services (installation, transportation, rental, after-sales service, made-to-order services, etc.), aiming to achieve overall customer satisfaction. **Their main functions and areas of influence will be as follows:** **Customer Relationship** Advising customers—through the appropriate channel at each moment—on transportation, renovation, installation, etc., ensuring optimal delivery of services through regular and appropriate follow-up, with the goal of achieving customer satisfaction. · Attending to customers diligently and resolving any incidents or questions that may arise throughout the contracted service lifecycle. **Commercial Management** Ensuring proper documentation tracking for installers’ and transporters’ services, both during contracting and in management and payment processes, to achieve a high service level and reduce incidents and complaints. Coordinating with commercial sections and logistics teams to resolve incidents arising from delivery and/or installation services across each section, thereby ensuring successful service fulfillment according to agreed forms and timelines. Managing and monitoring ongoing and after-sales services to guarantee commitment to the customer. **Administrative Management** Performing administrative management of all services to deliver an optimal service experience to the customer. Carrying out all cash register tasks related to sales and service management. **What Do We Offer?** =================== **Our Purpose** ===================== At Leroy Merlin, we have a purpose that gives meaning to who we are and everything we do—a guiding principle representing our commitment to you and to the planet. Everything we offer aims to inspire your motivation to create better living environments. Because we are certain of one thing: if we commit to it, changing the world is within our hands—and yours. Social Action is one of the fundamental pillars of Leroy Merlin Spain, adding value not only to the entire company but also to the community. Through various initiatives—including renovation and adaptation projects, donations, solidarity products, corporate volunteering, and our "Dignified Homes" Grant Program—we contribute to building a better world and society. **Enjoy the Benefits! As a Leroy Merlin Employee** ====================================== As a Leroy Merlin Spain collaborator, you have access to more than 70 benefits and/or advantages, categorized into six groups—all designed to provide you with the best possible experience as part of this great team. You will also benefit from Leroy Merlin’s Flexible Compensation and Benefits Policy, including the opportunity to become a company shareholder, health insurance, nursery assistance, meal vouchers, and various discounts offered by major commercial partners, among others. You will receive a fixed salary plus participation in company results and profits. **Grow Your Career!** ================== Train and develop your career in a multinational company! You’ll find an excellent work environment and enjoy autonomy to make decisions and take action, participating in decision-making processes and cross-functional projects. **A Place for Everyone** Diversity Management is a core element of our corporate philosophy. For this reason, it is included in our Diversity Charter—a code of commitment promoted by the Foundation for Diversity and supported by the Ministry of Health, Social Policy and Equality. With this, we reaffirm our commitment to respecting the right to inclusion of all people, and recognize the benefits brought by cultural, demographic, and social diversity. Leroy Merlin España, S.L.U. declares its commitment to establishing and developing policies that integrate gender equality without any form of discrimination, as well as promoting and encouraging measures to achieve effective gender equality within our organization. We uphold the principle of gender equality across all areas of our activity and within the framework of our organization’s social responsibility. If you want to pursue the work you love, our door is open to you. Here, we do not recognize barriers. **YOUR TALENT HAS NO LIMITS** If you would like to learn more about our Purpose, values, initiatives, and current job openings, please visit our Corporate Employment Website: Leroy Merlin Spain. **CHANGING OUR WORLD IS IN OUR HANDS!**
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
