Customer Representative

Description

**Experience a career that redefines the rules of the game** Are you ready to take your next big step? We are the global leader in technology and services that empower tomorrow’s brands. We help well-known brands — the ones you use every day — improve their businesses with integrated technology and solutions across more than 70 countries. If you’re looking to grow, as a **Customer Service Agent**, you’ll join our innovative team driving forward tomorrow’s brands. **Professional growth and personal development** This is a great opportunity to experience the power of the future while building lifelong friendships. We’ll provide you with full training, cutting-edge technologies, and continuous support to ensure your success. **What you’ll do in this role** In everything we do, we believe in doing what’s right for and with people: our customers, their customers, our people, our community, and our planet. As a **Customer Service Agent** on our team, you will: Key responsibilities * Handle incoming customer calls (via phone, email, voicemail, chat, WhatsApp, social media, or other communication channels) and resolve user inquiries. * Record call details in call management systems and provide responses and resolutions within SLA timelines. * Stay updated on product and service developments, demonstrating expertise when serving customers. * Escalate potential service issues to the management team. Follow all project processes and procedures. * Ensure contractual SLAs are maintained. * Provide coverage for other Agents during their absence, either within the same team or across teams. * Serve as a liaison with supervisors/team leaders/quality/WFM\_RTM on specific projects where required. * Understand and accurately complete administrative tasks, including vacation, sick leave, and overtime forms. * Attend regular team meetings. * Perform additional tasks assigned by your supervisor or mentor related to service performance, quality, and customer satisfaction. Requirements * High-level Spanish and Portuguese. * Basic computer literacy (Windows/MS Office/Internet). * Strong willingness to work in a customer service environment. * Customer service skills: ability to listen and understand customer needs. * Ability to take ownership of calls and drive them to resolution or escalate appropriately. Personal skills * Interest in fashion and jewelry is desirable. * Attention to detail. * Ability to work under pressure and in dynamic environments. * Excellent oral and written communication skills. * Team spirit. * Logical approach to problem solving. * Ability to work independently. * Flexibility to adapt to various tasks. **What we offer** In this role, we offer: * Indefinite 39-hour contract with rotating schedule Monday to Sunday, between 10\.00 and 19\.00 * Office located in an excellent area of Barcelona * Salary: €19\.623.94 gross per year \+ up to €1\.200 gross annual bonus * Referral bonus * Comprehensive and paid training on the company and the project you’ll be working on * Professional development program and specialized courses **Experience your best self** At **Concentrix**, we invest in rule-changers because we know that when our people thrive, our clients and their customers thrive too. If all this sounds like the perfect next step in your professional journey, we want to hear from you. Apply today and discover why over 440\.000 game\-changers worldwide consider Concentrix their “employer of choice”. *We offer equal employment opportunities* *We are committed to providing equal employment opportunities to all candidates and a workplace free from discrimination and harassment. All our hiring practices are based on business needs, job requirements, and individual qualifications, without regard to gender identity, age, religion, ethnic origin, family or parental status, or any other classification protected by applicable national legislation.* R1743243