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Customer Service - Customer Facing in Cunit

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Customer Service - Customer Facing

Cunit

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Location:Cunit

Category:Customer Service - Customer Facing

Customer Support & Strategy Internship64842316339203120

Customer Support & Strategy Internship

**Before applying****:** please note that to be eligible for this position, you must be currently enrolled at a university in Spain **and remain enrolled until the end of the internship**. You must also be available to start the internship in **February 2026** and continue participating in the program until **June–July 2026**. Join our team at the intersection of product management and customer experience innovation. As a Product \& Customer Insights Intern, you’ll analyze customer feedback, support data, and product usage metrics to uncover actionable insights. You’ll collaborate with product managers, support teams, and data analysts to prioritize features, document customer journeys, and support the development of AI\-powered customer support solutions. Your work will help optimize support workflows, enhance user satisfaction, and shape future customer experiences. **Key Responsibilities:** * Analyze customer feedback and product data to identify improvement opportunities. * Collaborate with product and support teams to prioritize features based on user needs. * Support implementation and testing of AI tools for customer support. * Document customer journeys and process improvements. * Contribute to evaluating new support technologies. **Preferred Skills:** * Currently studying a bachelor's or master's Degree in Industrial Engineering, Computer Science or a related field * Strong analytical and problem\-solving skills; Excel proficiency preferred. * Interest in AI tools (chatbots, predictive analytics). * Excellent communication and collaboration skills. * Passion for improving customer experiences through data and technology. **Experience our benefits**: Being part of HP means access to an international community with lots of growth opportunities within the company, professional development resources, networking opportunities, while enjoying in a great atmosphere making an impact. * You will be able to choose to either work office\-based or hybrid work style. * Flexible schedule for part time (4h/day) or full time (8h/day) for a 6 to12 months agreement. * Lunch in the cafeteria. * Love sports? Then take advantage of our sports center (indoor and outdoor); gym, squash courts, tennis courts, basketball courts and with 25\+ regular coordinated activities / sports , such as HIIT training, squash, basketball and yoga. * A NextGen employee Network, which host fun events on a regular basis. * Free printing Happy hour – from photographs to large posters. And Hands\-on workshops to print with the latest technology – from wall covers to 3D printed models. Sounds like you? Please apply and let’s talk!

Carrer d'Elisenda Ribatallada, 11, 08172 Sant Cugat del Vallès, Barcelona, Spain

Negotiable Salary

Customer Service Specialist64733531528449121

Customer Service Specialist

Customer Service Specialist **Location:**Barcelona, B, ES **Function/Branch:** Operations **Type of contract:** Permanent Employee Our Company Technogym inspires **70 million daily users** to train using our **innovative \& engaging solutions for fitness, sport and health**. By promoting the **Healthness lifestyle** of exercise, a balanced diet, and a positive mental approach, AI Tracking \& Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games \- from Sydney 2000 to Milano Cortina 2026\. Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the **right spirit to join Technogym because you have the IMBESTIO**! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world! Your Role We are looking for an **Customer Service Specialist** to manage the end\-to\-end order processing cycle, from quote confirmation to billing. You will ensure compliance with internal policies, provide premium customer experience, and manage logistics and stock optimization. This role requires close collaboration with sales, proactive backlog management, and effective handling of customer inquiries and TECHNOGYM CARE activities Your Impact * Guarantee precise and timely order processing, ensuring governance and compliance with internal policies and sales conditions. * Provide a premium customer experience by effectively managing customer journey touchpoints. * Plan and manage “frictionless” deliveries through the logistic portal, including delivery date management, job assignment, and activity closure. * Optimize free stock management and process Purchase Orders to HQ, ensuring correct stock movement management. * Maintain an accurate order portfolio (backlog), avoid expirations and collaborating with sales to minimize backlog slippage. * Keep the CRM system up to date with relevant customer service information. * Manage TECHNOGYM CARE activities, offering prompt and appropriate feedback to customer inquiries. * Conduct post\-delivery surveys to assess customer satisfaction and proactively address any issues. About You Ideally, you are passionate about working out, enthusiastic and proactive, while also down\-to\-earth and ethical. You should have high attention to detail and accuracy, with strong time and workload management skills. You have excellent telephone and written communications skills, have a true passion for delivering a premium customer experience and are system savvy (SAP, Outlook). What you should bring: * Proven experience in Order Management, Customer Service, or a related role, ideally in a fast\-paced, customer\-centric environment. * Minimum of 2\-3 years of relevant experience. * Strong sense of accountability and ownership of customer needs. * Excellent communication skills, both verbal and written, with active listening and empathy. * Knowledge of ERP systems (SAP preferred) and CRM management. * Analytical and structured approach with strong problem\-solving skills. * Familiarity with local VAT and fiscal regulations. * Fluency in English (preferred). Technogym is an Equal Opportunities Employer Technogym is an equal opportunities employer. We welcome applications from all members of society regardless of ability, age, socio\-economic and cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any other characteristic protected under applicable law.

Carrer d'Aribau, 66, L'Eixample, 08011 Barcelona, Spain

Negotiable Salary

Customer Service Representative (Danish-speaking) - On-site - Electrical Automotive Industry XM0164750229810305122

Customer Service Representative (Danish-speaking) - On-site - Electrical Automotive Industry XM01

**Experience the power of a game\-changing career** Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well\-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a **Customer Service Representative in Barcelona/ Valencia or Malaga (On\-site),** you will be part of our team of game\-changers who are powering the brands of the future in electric cars. **Career growth and personal development** This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting\-edge technologies, and the continuing support you’ll need to succeed. **What you will do in this role** In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a **Customer Service Representative** on our team, you will: * Take incoming customer contacts (via telephone, email, chat \& other automated alerts) and solve users’ demands * Log call details onto call management systems and provide response and resolution within SLA * Maintain service and product knowledge and expertise associated with applications specific to individual customers * Ensure contractual SLA is maintained * Provide cover for other Agents in their absence, either within the same team or across teams * Understand and comply with administrative duties including holiday, sickness and overtime * Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction **Your qualifications** We embrace our game\-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. **Concentrix is a great match if you:** * Are proficient or bilingual in Danish and are fluent in English * Have 1 year working experience in Customer Service * Posses working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration * Have good disposition to work in a customer service environment * Can take ownership and progress calls to resolution or to escalate call to resolution * Experience in the automotive industry * Have working experience with electric vehicles or possess your own Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. **What’s** **in it for you** We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long\-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your **unique lifestyle:** * Full\-time 39 hours/week permanent contract: Monday to Friday 08:00 to 18:00 * Salary 21 700 euros gross/year \+ up to 2000 euros gross/year in bonus * Central location in Barcelona, Valencia or Malaga * Full paid training on the company and the project you'll be working on * Career development programs and specialized courses **Experience the best version of you!** At **Concentrix**, we invest in our game\-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k\+ game\-changers around the globe call Concentrix their “employer of choice.” *Concentrix is an equal opportunity employer* *We're* *proudly* *united as one* *team, one company, globally.* *We're* *committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.* **R1687566**

Carrer d'Aribau, 66, L'Eixample, 08011 Barcelona, Spain

€ 21,700/year

Customer service English Market64750229825923123

Customer service English Market

Are you ready to drive your career forward with a global leader in the automotive industry? At Konecta, we are proud to work alongside Nissan, one of the most respected automotive brands in the world. As part of our dynamic, multicultural team, you'll play a key role in delivering exceptional customer service to Nissan customers. * **Starting date: 07th of January 2026** * **Full time job 39h/week** * **Monday to Friday** * **Hours: 9am to 6pm or 10am to 7pm with 1 hour lunch break** Key Responsibilities: Resolve complex customer complaints professionally via phone and email. Investigate issues, working with dealer partners to ensure effective and proper solutions. Maintain accurate CRM records and collaborate with internal teams and the front office department. You'll be required to provide first\-class service, making sure that every single complaint is properly handled and helping to continue to exceed customers' expectations. What We're Looking For: Excellent verbal and written English skills, Native or Bilingual proficiency is required, there will be tests during the selection process to ensure your language skills. Excellent communication, problem\-solving, and empathy skills to be able to guarantee the satisfaction of every single Nissan customer. Ability to remain professional in challenging situations, keeping a proactive and positive attitude. Proficiency in using computers and the internet is a key requirement for this position What We Offer: Permanent, Full\-Time Contract \+ bonuses High potential for career evolution and advancement within our organization Stunning Office Location \- an exceptional workspace with breathtaking sea views. Attractive benefits: Access to a portal with discounts on a wide range of experiences, as well as a discount on private health insurance. Ongoing Training \& Development \- we're committed to your career growth, offering continuous training to help you advance and thrive in the automotive sector. A Multicultural, Positive Work Environment \- enjoy being part of an inclusive and diverse team with a strong, collaborative culture. Excellent verbal and written English skills, Native or Bilingual proficiency is required, there will be tests during the selection process to ensure your language skills. Excellent communication, problem\-solving, and empathy skills to be able to guarantee the satisfaction of every single Nissan customer. Ability to remain professional in challenging situations, keeping a proactive and positive attitude. Proficiency in using computers and the internet is a key requirement for this position

Carrer d'Aribau, 66, L'Eixample, 08011 Barcelona, Spain

Negotiable Salary

Customer Service Representative (Romanian - speaking) - On-site NW0264665520263426124

Customer Service Representative (Romanian - speaking) - On-site NW02

**Experience the power of a game\-changing career** Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well\-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a **Customer Service Representative in Barcelona (****On\-site****),** you will be part of our team of game\-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more. **Career growth and personal development** We’ll give you all the training, cutting\-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. **What you will do in this role** As a Customer Service Representative on our team, you will: * Take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users’ demands * Log call details onto call management systems and provide response and resolution within SLA * Maintain service and product knowledge and expertise associated with applications specific to individual customers * Escalate potential service issues initially with Mentor * To follow all the processes and procedures of the project * Ensure contractual SLA is maintained **Your qualifications** Concentrix is a great match if you: * Have a proficient or bilingual level of Romanian and advanced level of English * Have good disposition to work in a customer service environment * Have customer care skills – ability to listen to and understand the customers’ need * Can take ownership of, and progress calls to resolution or to escalate call to resolution **It will be a plus if you have:** * Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role. **What’s****in it for you** In this role, we offer benefits that help you support your **unique lifestyle:** \- Full\-time 39 hours/week permanent contract: Monday to Saturday rotative 9:00 \- 20:00 * Salary 20\.328 euros gross/year \+ up to 2\.000 euros gross/year in bonus * Central location in Barcelona * Full paid training on the company and the project you'll be working on * Career development programs, specialized courses, and language classes **Experience the best version of you!** If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k\+ game\-changers around the globe call Concentrix their “employer of choice.” *Concentrix is an equal opportunity employer* *We're**proudly**united as one**team, one company, globally.**We're**committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.* R1682477

Carrer d'Aribau, 66, L'Eixample, 08011 Barcelona, Spain

€ 20,328/year

Customer Service Representative (Swedish-speaking) - On-site NW0264665520279170125

Customer Service Representative (Swedish-speaking) - On-site NW02

**Experience the power of a game\-changing career** Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well\-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a **Customer Service Representative in Barcelona (On\-site),** you will be part of our team of game\-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more. **Career growth and personal development** We’ll give you all the training, cutting\-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. **What you will do in this role** As a Customer Service Representative on our team, you will: * Take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users’ demands * Log call details onto call management systems and provide response and resolution within SLA * Maintain service and product knowledge and expertise associated with applications specific to individual customers * Escalate potential service issues initially with Mentor * To follow all the processes and procedures of the project * Ensure contractual SLA is maintained **Your qualifications** Concentrix is a great match if you: * Have a proficient or bilingual level of Swedish, and advanced level of English * Have good disposition to work in a customer service environment * Have customer care skills – ability to listen to and understand the customers’ need * Can take ownership of, and progress calls to resolution or to escalate call to resolution If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role. **What’s in it for you** In this role, we offer benefits that help you support your **unique lifestyle:** \- Full\-time 39 hours/week permanent contract: Monday \- Friday, 09\.00 \- 18\.00 * Salary 22,237 euros gross/year \+ up to 2,000 euros gross/year in bonus * Central office location in Barcelona * Full paid training on the company and the project you'll be working on * Career development programs, specialized courses, and language classes **Experience the best version of you!** If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k\+ game\-changers around the globe call Concentrix their “employer of choice.” *Concentrix is an equal opportunity employer* *We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.* R1682496

Carrer d'Aribau, 66, L'Eixample, 08011 Barcelona, Spain

€ 22,237/year

Customer Service Representative (Norwegian-speaking) - On-site JE0164665520295041126

Customer Service Representative (Norwegian-speaking) - On-site JE01

**Experience the power of a game\-changing career** Ready to ditch the ordinary and embrace the extraordinary? We’re a global technology and services leader that powers the brands of the future. We help well\-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a **Customer Service Representative in Barcelona (On\-site)**, you will be part of our team of game\-changers who are powering the brands of the future in the coffee industry **Career growth and personal development** This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting\-edge technologies, and the continuing support you’ll need to succeed. **What you will do in this role** In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will: * Provide with accurate information to our customer * Logging and follow up of correct and Valid Orders or requests * Ensure the highest level of Customer Satisfaction Surveys Scores * Delivery of high caliber Customer Service on Post\-Sales requisitions **Your qualifications** We embrace our game\-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: * Are proficient or bilingual in Norwegian plus an advanced level English * Have excellent communication skills in a variety of customer facing situations * Are a good team player with drive for success **It will be a plus if you have:** * Previous experience in similar position Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. **What’s in it for you** We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long\-term success for our teams, our customers, and YOU. \- Full time, 39 hours/week permanent contract: Monday \- Friday, 09\.00 \- 18\.00 * Salary 18\.978,62 euros gross/year \+ up to 1,500 euros gross/year in bonus * Central office location in Barcelona * Full paid training on the company and the project you'll be working on * Career development programs and specialized courses **Experience the best version of you!** At Concentrix, we invest in our game\-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k\+ game\-changers around the globe call Concentrix their “employer of choice.” **Concentrix is an equal opportunity employer** *We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.* R1660906

Carrer d'Aribau, 66, L'Eixample, 08011 Barcelona, Spain

€ 18,978/year

Customer Service Sales Representative (Swedish-speaking) - On site - High Tech HS0364665520197251127

Customer Service Sales Representative (Swedish-speaking) - On site - High Tech HS03

**Experience the power of a game\-changing career** Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well\-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a **Customer Service Sales Representative in** **Barcelona (On\-site),** you will be part of our team of game\-changers who are powering the brands of the future in tech. **Career growth and personal development** This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting\-edge technologies, and the continuing support you’ll need to succeed. **What you will do in this role** As a **Customer Service Sales Representative** in our team, you will: * Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests * Handle outbound calls when necessary to solve issues with customers and different internal business units * Quote creation and follow up with cross selling / up selling and a proactive and service attitude * Ensure personal knowledge of the Store portfolio and Post sales process´s are maintained * Initiate \& manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations **Your qualifications** We embrace our game\-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: * Have a proficient or bilingual level of Swedish and are advanced in English * Have, minimum, 1\-year relevant experience * Have strong communication, customer facing and customer care skills * Have knowledge of sales techniques (up\-/cross\-selling, objection handling, etc) * Are achievement and target oriented, customer driven and motivated to work in sales * Have IT knowledge and technical understanding * Have real capability to listen to customers * Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. **What’s in it for you** We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long\-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your **unique lifestyle:** * Full time 39 hours/week permanent contract: Monday to Friday, from 09\.00 to 18\.00 * Base salary of 20 000 euros per annum \+ up to 2000 euros in bonus per annum * Great office location in Barcelona * Friends hunting (referral) bonus * Full paid training about the company and the project you will be working on * Career development program and specialized courses **Experience the best version of you!** At Concentrix, we invest in our game\-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k\+ game\-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer *We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.* R1552090

Carrer d'Aribau, 66, L'Eixample, 08011 Barcelona, Spain

€ 20,000/year

Customer Service Representative (Spanish&English - speaking) – Remote - KL0164665520213378128

Customer Service Representative (Spanish&English - speaking) – Remote - KL01

Experience the power of a game\-changing career Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well\-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Representative (Remote from Spain), you will be part of our team of game\-changers who are powering the brands of the future in the fashion industry. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting\-edge technologies, and the continuing support you’ll need to succeed. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will: * Handle incoming customers contacts (via telephone, email, chat or other automated alerts) and solve users’ demands * Log call details onto call management systems and provide response and resolution within SLA * Maintain service and product knowledge and expertise associated with applications specific to individual customers * Ensure contractual SLA is maintained Your qualifications We embrace our game\-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: * Are proficient or bilingual in Spanish and English * Have good disposition to work in a customer service environment * Have customer care skills – ability to listen to and understand the customers’ need * Can take ownership of, and progress calls to resolution or to escalate call to resolution It will be a plus if you have: * Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. What’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long\-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle: \- Full\-time 39 hours/week temporal contract: Monday to Friday 15:00 \- 0:00 * Salary 18\.978 euros gross/year \+ up to 2\.000 euros gross/year in bonus * Central location in Barcelona \- Bring\-a\-friend (referral) bonus opportunities * Full paid training on the company and the project you'll be working on * Career development programs, specialized courses Experience the best version of you! At Concentrix, we invest in our game\-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k\+ game\-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1678368

Carrer d'Aribau, 66, L'Eixample, 08011 Barcelona, Spain

€ 18,978/year

Customer Service Representative (Italian– speaking) – On-site TE0664665520247683129

Customer Service Representative (Italian– speaking) – On-site TE06

**Experience the power of a game\-changing career** Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well\-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as an **Customer Service Representative** **in Barcelona (On\-site)**, you will be part of our team of game\-changers who are powering the brands of the future in tech where you will drive the sales cycle, nurture client relationships and showcase your expertise in advanced cloud technologies. **Career growth and personal development** This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting\-edge technologies, and the continuing support you’ll need to succeed. **What you will do in this role** In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As an Inside**Customer Service Representative** on our team, you will: * Answering high volume incoming calls/emails/web chats from customers * Dealing with call queries, questions and escalations from each channel * Providing 1st line advice to customers and other parties on general issues * Accurate and consistent record keeping and updating notes on the database * Taking care of all customer complaints and escalating as and when necessary to senior management * Assist senior management by identifying trends and issues * Act as duty manager to aid effective running of the departmen **Your qualifications** We embrace our game\-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. **Concentrix** is a great match if you: * Are bilingual or proficient in Italian plus fluent in English * Previous experience in an inbound customer services or technical support role * Technically astute * Ability to problem solve and work under pressure \- MS Office \- particularly Excel * High level of accuracy and attention to detail * Ability to act on own initiative, within set guidelines to support customers * Experience providing advice, guidance or technical support over the telephone * Team player * Empathetic with genuine care to support Teya's merchants Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. **What’s** **in it for you** We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long\-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your **unique lifestyle:** * Base salary of 20,000 euros gross/year \+ up to 1,562 euros gross/year in bonus and private medical insurance * Full\-time 39h/week Spanish contract: Monday to Friday, from 09:00 to 18:00 * Full paid training for the company and the products you will be working on * A modern centrally placed office in Barcelona **Experience the best version of you!** At **Concentrix**, we invest in our game\-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k\+ game\-changers around the globe call Concentrix their “employer of choice.” *Concentrix is an equal opportunity employer* *We're* *proudly* *united as one* *team, one company, globally.* *We're* *committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.* R1683415

Carrer d'Aribau, 66, L'Eixample, 08011 Barcelona, Spain

€ 20,000/year

Customer Support Expert - FR645512196555531210

Customer Support Expert - FR

Customer Support Agent \- FR speaker At SumUp, we are driven to empower small businesses across the globe by de\-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first\-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses! In this role, you will be supporting our French speaking merchants. ### What you’ll do * Manage, prioritize, and resolve customer requests with care and efficiency * Deliver a consistently high\-quality support experience across all interactions * Handle a variety of queries across multiple channels (calls, emails, chats) * Communicate clearly and effectively, especially during complex or high\-impact incidents * Collaborate with internal teams to ensure smooth resolution of major issues ### You’ll thrive in this role if you are * Fluent in French and English * A natural problem\-solver with a proactive mindset * An outstanding communicator who genuinely enjoys helping customers * Comfortable in a fast\-paced, start\-up environment * Flexible and open to working on a rotating shift schedule * Excited to work onsite at our Barcelona HQ Why you should join SumUp Opportunity to work with SumUppers globally on large\-scale fintech products used by millions of businesses worldwide, from our Barcelona office. This involves an office\-first setup. Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced A dedicated annual L\&D budget of €2000 for attending conferences and/or advancing your career through further education Restaurant tickets 30 Days Sabbatical: Enjoy the unique opportunity to take a well\-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team About SumUp We believe in the everyday hero. Small business owners are at the heart of all we do, so we create powerful, easy\-to\-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team\-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. *SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.* *SumUp will not accept unsolicited resumes from any source other than directly from a candidate.* Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

Carrer d'Aribau, 66, L'Eixample, 08011 Barcelona, Spain

Negotiable Salary

Customer Support Market Lead645225195590411211

Customer Support Market Lead

Customer Support Market Lead At SumUp, we are driven to empower small businesses across the globe by de\-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first\-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses! We are looking for a Market Lead to drive growth and lead high\-performing teams in a fast\-paced, KPI\-driven environment. You’ll balance strategic vision with operational execution while ensuring outstanding experiences for both merchants and team members. ### What you’ll do: * Lead and mentor Team Leads to build motivated, results\-driven teams. * Manage and grow large teams in customer support, sales, or other KPI\-driven functions. * Oversee onboarding and support fast\-paced team expansion. * Use data to guide decision\-making and performance improvements. * Collaborate effectively with stakeholders at all levels of seniority. ### You’ll be a great fit if you have * Minimum 3 years of experience managing Team Leads. * Proven success managing large, KPI\-driven teams. * Experience in team growth and onboarding in scaling environments. * Strong ability to make data\-driven decisions. ### Nice to have * Experience in fintech or tech\-driven environments. * Knowledge of EU market dynamics. * Strong adaptability in fast\-changing environments. * Visionary mindset with passion for merchant and people experience. * Fluency in English and another European Language Why you should join SumUp Opportunity to work with SumUppers globally on large\-scale fintech products used by millions of businesses worldwide, from our Barcelona office. This involves an office\-first setup. Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced A dedicated annual L\&D budget of €2000 for attending conferences and/or advancing your career through further education Restaurant tickets 30 Days Sabbatical: Enjoy the unique opportunity to take a well\-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team About SumUp We believe in the everyday hero. Small business owners are at the heart of all we do, so we create powerful, easy\-to\-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team\-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. *SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.* *SumUp will not accept unsolicited resumes from any source other than directly from a candidate.* Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

Carrer d'Aribau, 66, L'Eixample, 08011 Barcelona, Spain

Negotiable Salary

Customer Support Expert - IT645225195755551212

Customer Support Expert - IT

### Customer Support Agent — Italian Market Location: On\-site in our vibrant Barcelona HQ At SumUp, we’re on a mission to empower small businesses around the world — helping them get paid, run their business, and thrive. We believe that everyone should be able to build a business they love, and we’re creating simple, intuitive tools that make that possible. As part of our international Customer Support Team, you’ll be the voice of SumUp for our Italian\-speaking merchants, helping entrepreneurs solve problems, grow their businesses, and make their lives a little easier every day. This is more than a support role — it’s an opportunity to make a real impact, develop your skills in fintech and customer experience, and grow within one of Europe’s most dynamic tech companies. ### What you’ll do * Be the first point of contact for our Italian merchants — helping them succeed with empathy, patience, and a problem\-solving mindset. * Manage, prioritize, and resolve customer requests efficiently through calls, emails, and chats. * Deliver a best\-in\-class customer experience across a range of topics (Banking, Invoicing, CNP, and more). * Collaborate closely with internal teams to ensure smooth resolutions and constant process improvement. * Continuously learn about our products and services to provide accurate, up\-to\-date support. ### You’ll thrive in this role if you are... * Fluent in Italian and English (C1 or above) — communication is your superpower. * Passionate about helping people and solving problems. * Curious and eager to learn — whether it’s new tools, fintech trends, or customer engagement strategies. * Comfortable working in a fast\-paced, international environment where every day brings something new. * Excited to join an office\-first culture in Barcelona, where collaboration and growth go hand in hand. * Flexible with a rotating schedule and open to new challenges. ### Why you should join SumUp At SumUp, you’ll be part of a company that’s growing fast — and so will you. We’ll give you the tools, training, and community to build your career in tech and customer experience from day one. Here’s what we offer: * Work with talented SumUppers across the globe on fintech products used by millions of businesses worldwide. * A dedicated €2,000 annual learning \& development budget — invest in courses, conferences, or certifications that excite you. * A culture that celebrates diversity, inclusion, and belonging — we want you to bring your whole self to work. * Meal vouchers and perks to make your everyday life easier. * 30\-day sabbatical after 3 years at SumUp — time to recharge, travel, or pursue a personal goal. * Referral bonuses — bring great people with you on the journey! ### Ready to make an impact? If you’re looking for a role where you can grow, learn, and help small businesses succeed — we’d love to hear from you. Join us, and let’s shape the future of fintech together. About SumUp We believe in the everyday hero. Small business owners are at the heart of all we do, so we create powerful, easy\-to\-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team\-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. *SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.* *SumUp will not accept unsolicited resumes from any source other than directly from a candidate.* This job is on\-site. About SumUp *We believe in the everyday hero.* *Small business owners are at the heart of all we do, so we create powerful, easy\-to\-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team\-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.* *SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.* *SumUp will not accept unsolicited resumes from any source other than directly from a candidate.* Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

Carrer d'Aribau, 66, L'Eixample, 08011 Barcelona, Spain

Negotiable Salary

Customer Support Expert - DE645225195909141213

Customer Support Expert - DE

Customer Support Agent \- DE speaker At SumUp, we are driven to empower small businesses across the globe by de\-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first\-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses! In this role, you will support our POS users! What you’ll do: * Guarantee the management and prioritisation of the customer demands and solve them * Offer an unwavering quality to our customers * Manage diverse requests * Ensure an adequate communication and accompany the internal teams in case of major incidents * Be in contact with the customers in different channels (calls, emails, chats) You’ll be great for this position if you’re: * Fluent in German and English * Problem\-solver * Outstanding communicator and customer\-oriented * Keen to evolve in a start\-up environment * Flexible working on a Shift rotating schedule * Happy to work at our Barcelona HQ Why you should join SumUp? Opportunity to work with SumUppers globally on large\-scale fintech products used by millions of businesses worldwide, from our Barcelona office. This involves an office\-first setup. Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced A dedicated annual L\&D budget of €2000 for attending conferences and/or advancing your career through further education Restaurant tickets 30 Days Sabbatical: Enjoy the unique opportunity to take a well\-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team About SumUp We believe in the everyday hero. Small business owners are at the heart of all we do, so we create powerful, easy\-to\-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team\-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. *SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.* *SumUp will not accept unsolicited resumes from any source other than directly from a candidate.* Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

Carrer d'Aribau, 66, L'Eixample, 08011 Barcelona, Spain

Negotiable Salary

Customer Service French/English645224820537631214

Customer Service French/English

**Claro Consulting is helping Momabikes hire a person for their Customer Service and After-Sales Support department who is fluent in English and French.** Momabikes is a company experiencing rapid international expansion, with a strong presence on European marketplaces and undergoing a digital transformation process. Its culture combines passion for the product with continuous improvement of the customer experience. **Your mission** Using English and French, you will be responsible for managing after-sales inquiries and issues, supporting the customer throughout the entire process after purchase. Your role will be key in ensuring close, professional, and efficient service by coordinating with internal departments (logistics, warehouse, administration) and actively contributing to service improvements. **Responsibilities** Respond to customer inquiries regarding products, orders, and shipments Process returns, exchanges, refunds, and after-sales issues Coordinate with logistics and warehouse teams to ensure proper resolution of each case Inspect returned products and follow up until the issue is resolved Manage tickets through platforms such as Zendesk Conduct customer satisfaction surveys and contribute to continuous service improvement **Requirements** Previous experience in customer service or after-sales support Proficiency with customer service tools (Zendesk or others) Strong organizational skills, attention to detail, and problem-solving orientation Fluent in Spanish, English, and French Empathetic attitude, solution-oriented, and eager to contribute in a dynamic environment **What Momabikes offers** Stable project within a company growing across Europe Opportunity to develop within a dynamic and innovative environment Excellent work environment with a close-knit and collaborative team **Would you like to become part of a purpose-driven company experiencing rapid growth with international ambitions?** **Send us your application.** This recruitment process is managed by **Claro Consulting**. As a consultancy specialized in strategy, organization, and talent, we conduct recruitment processes free from discrimination based on age, gender, sexual orientation, religion, ethnicity, or any other condition. We promote an inclusive environment where talent and potential are the true focus.

Carrer dels Madrazo, 48, Sarrià-Sant Gervasi, 08006 Barcelona, Spain

Negotiable Salary

Customer Support Agent - French/Italian Speaker645224820074261215

Customer Support Agent - French/Italian Speaker

**Job Title** Customer Support Agent \- French/Italian Speaker**Job Description Summary** Shape the Future of Hospitality Support at Amadeus! Join our Hospitality division and build a rewarding career at the crossroads of technology and customer experience. Amadeus is globally recognized for delivering exceptional customer care, and we want you to help us raise the bar even higher! Our award\-winning Customer Support team provides first\-line assistance to a worldwide network of hotels—ensuring smooth operations and outstanding service every day. **Your Main Responsibilities:** * Deliver clear, professional, and timely support to our global customers via verbal and written communication; * Provide effective technical assistance, resolve inquiries, and follow up to guarantee customer satisfaction; * Drive continuous improvement initiatives by identifying process gaps and opportunities for optimization; * Collaborate across departments to manage escalations and secondary investigations, ensuring seamless resolution; **About the Ideal Candidate:** * Proven experience in Customer Support or a related service environment; * A proactive problem solver who takes ownership and delivers results; * Strong customer focus with the ability to navigate technical and communication challenges; * Comfortable working with tools like Salesforce and Microsoft Office; * Previous experience in travel, hospitality, or airline industries is a plus; * Fluent in English; * Fluent in Italian or French \- one of them is mandatory. **What we can offer you:** * A complete rewards offer \- Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits. * A truly global DNA \- Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. * Great opportunities to learn \- Learning happens all the time and in many ways at Amadeus, through on\-the\-job training, formal learning activities, and day\-to\-day interactions with colleagues. * A caring environment \- Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. * A flexible working model \- We want our employees to do their best work, wherever and however it works best for them. * A diverse and inclusive community \- We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. * A Reliable Company \- Trust and reliability are fundamental values that drive our actions and shape long\-lasting relationships with our customers, partners, and employees. * A critical mission and purpose \- At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. \#LI\-EMEA **Diversity \& Inclusion** Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Carrer de la Granada del Penedès, 4, Sarrià-Sant Gervasi, 08006 Barcelona, Spain

Negotiable Salary

Customer Support Representative - French/Italian Speaker645224820238091216

Customer Support Representative - French/Italian Speaker

**Job Title** Customer Support Representative \- French/Italian Speaker**Job Description Summary** Shape the Future of Hospitality Support at Amadeus! Join our Hospitality division and build a rewarding career at the crossroads of technology and customer experience. Amadeus is globally recognized for delivering exceptional customer care, and we want you to help us raise the bar even higher! Our award\-winning Customer Support team provides first\-line assistance to a worldwide network of hotels—ensuring smooth operations and outstanding service every day. **Your Main Responsibilities:** * Deliver clear, professional, and timely support to our global customers via verbal and written communication; * Provide effective technical assistance, resolve inquiries, and follow up to guarantee customer satisfaction; * Drive continuous improvement initiatives by identifying process gaps and opportunities for optimization; * Collaborate across departments to manage escalations and secondary investigations, ensuring seamless resolution; **About the Ideal Candidate:** * Proven experience in Customer Support or a related service environment; * A proactive problem solver who takes ownership and delivers results; * Strong customer focus with the ability to navigate technical and communication challenges; * Comfortable working with tools like Salesforce and Microsoft Office; * Previous experience in travel, hospitality, or airline industries is a plus; * Fluent in English; * Fluent in Italian or French \- one of them is mandatory. **What we can offer you:** * A complete rewards offer \- Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits. * A truly global DNA \- Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. * Great opportunities to learn \- Learning happens all the time and in many ways at Amadeus, through on\-the\-job training, formal learning activities, and day\-to\-day interactions with colleagues. * A caring environment \- Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. * A flexible working model \- We want our employees to do their best work, wherever and however it works best for them. * A diverse and inclusive community \- We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. * A Reliable Company \- Trust and reliability are fundamental values that drive our actions and shape long\-lasting relationships with our customers, partners, and employees. * A critical mission and purpose \- At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. \#LI\-EMEA **Diversity \& Inclusion** Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Carrer de la Granada del Penedès, 4, Sarrià-Sant Gervasi, 08006 Barcelona, Spain

Negotiable Salary

Customer Support Agent - Tuesdays to Saturdays645213040696331217

Customer Support Agent - Tuesdays to Saturdays

**Job Title** Customer Support Agent \- Tuesdays to Saturdays**Job Description Summary** Shape the Future of Hospitality Support at Amadeus! Join our Hospitality division and build a rewarding career at the crossroads of technology and customer experience. Amadeus is globally recognized for delivering exceptional customer care, and we want you to help us raise the bar even higher! Our award\-winning Customer Support team provides first\-line assistance to a worldwide network of hotels—ensuring smooth operations and outstanding service every day. **Your Main Responsibilities:** * Deliver clear, professional, and timely support to our global customers via verbal and written communication; * Provide effective technical assistance, resolve inquiries, and follow up to guarantee customer satisfaction; * Drive continuous improvement initiatives by identifying process gaps and opportunities for optimization; * Collaborate across departments to manage escalations and secondary investigations, ensuring seamless resolution; **About the Ideal Candidate:** * Proven experience in Customer Support or a related service environment; * A proactive problem solver who takes ownership and delivers results; * Strong customer focus with the ability to navigate technical and communication challenges; * Comfortable working with tools like Salesforce and Microsoft Office; * Previous experience in travel, hospitality, or airline industries is a plus; * Fluent in English; * Availability to work from Tuesdays to Saturdays; * Proficiency in other language will be a plus. **What we can offer you:** * A complete rewards offer \- Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits. * A truly global DNA \- Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. * Great opportunities to learn \- Learning happens all the time and in many ways at Amadeus, through on\-the\-job training, formal learning activities, and day\-to\-day interactions with colleagues. * A caring environment \- Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. * A flexible working model \- We want our employees to do their best work, wherever and however it works best for them. * A diverse and inclusive community \- We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. * A Reliable Company \- Trust and reliability are fundamental values that drive our actions and shape long\-lasting relationships with our customers, partners, and employees. * A critical mission and purpose \- At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. \#LI\-EMEA **Diversity \& Inclusion** Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Carrer de la Granada del Penedès, 4, Sarrià-Sant Gervasi, 08006 Barcelona, Spain

Negotiable Salary

Customer Support Agent - Sundays to Thursdays645213040851231218

Customer Support Agent - Sundays to Thursdays

**Job Title** Customer Support Agent \- Sundays to Thursdays**Job Description Summary** Shape the Future of Hospitality Support at Amadeus! Join our Hospitality division and build a rewarding career at the crossroads of technology and customer experience. Amadeus is globally recognized for delivering exceptional customer care, and we want you to help us raise the bar even higher! Our award\-winning Customer Support team provides first\-line assistance to a worldwide network of hotels—ensuring smooth operations and outstanding service every day. **Your Main Responsibilities:** * Deliver clear, professional, and timely support to our global customers via verbal and written communication; * Provide effective technical assistance, resolve inquiries, and follow up to guarantee customer satisfaction; * Drive continuous improvement initiatives by identifying process gaps and opportunities for optimization; * Collaborate across departments to manage escalations and secondary investigations, ensuring seamless resolution; **About the Ideal Candidate:** * Proven experience in Customer Support or a related service environment; * A proactive problem solver who takes ownership and delivers results; * Strong customer focus with the ability to navigate technical and communication challenges; * Comfortable working with tools like Salesforce and Microsoft Office; * Previous experience in travel, hospitality, or airline industries is a plus; * Fluent in English; * Availability to work from Sundays to Thursdays; * Proficiency in other language will be a plus. **What we can offer you:** * A complete rewards offer \- Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits. * A truly global DNA \- Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. * Great opportunities to learn \- Learning happens all the time and in many ways at Amadeus, through on\-the\-job training, formal learning activities, and day\-to\-day interactions with colleagues. * A caring environment \- Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. * A flexible working model \- We want our employees to do their best work, wherever and however it works best for them. * A diverse and inclusive community \- We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. * A Reliable Company \- Trust and reliability are fundamental values that drive our actions and shape long\-lasting relationships with our customers, partners, and employees. * A critical mission and purpose \- At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. \#LI\-EMEA **Diversity \& Inclusion** Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Carrer de la Granada del Penedès, 4, Sarrià-Sant Gervasi, 08006 Barcelona, Spain

Negotiable Salary

Customer Support Representative - French or Italian speaker645213040373781219

Customer Support Representative - French or Italian speaker

**Job Title** Customer Support Representative \- French or Italian speaker**Job Description Summary** Maintain and Improve Amadeus’ high\-quality customer support! Join our Hospitality department at Amadeus to develop a fulfilling and rewarding career at the intersection of Technology and Hospitality. We are known worldwide for the quality of our customer care, and we want you to help us contribute to our success in the years to come! Amadeus Hospitality’s award\-winning Customer Support team offers first\-line support to its global customer base in Hotels! **Your main responsibilities:** * Maintain excellent verbal and written customer support required by our global customers. * Provide effective and timely customer service, technical support, and follow\-up on customer requests. * Develop continuous improvement initiatives to enhance our high\-quality customer service by identifying problems and opportunities in our processes. * Lead cross\-department collaboration initiatives such as secondary investigations from other departments and escalations. **About the ideal candidate:** * Experience in Customer Support area. * Proactive problem solver who takes initiative to get things done. * You are a customer\-oriented problem solver who can overcome communication barriers and technical obstacles for our customers. * Adept at using new software tools such as Salesforce or Microsoft Office is beneficial. * Previous professional experience in travel agencies or airlines (nice to have). * Fluent in English. * Second language: French or Italian, one of them is mandatory. **What we can offer you:** * A complete rewards offer \- Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits. * A truly global DNA \- Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. * Great opportunities to learn \- Learning happens all the time and in many ways at Amadeus, through on\-the\-job training, formal learning activities, and day\-to\-day interactions with colleagues. * A caring environment \- Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. * A flexible working model \- We want our employees to do their best work, wherever and however it works best for them. * A diverse and inclusive community \- We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. * A Reliable Company \- Trust and reliability are fundamental values that drive our actions and shape long\-lasting relationships with our customers, partners, and employees. * A critical mission and purpose \- At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. \#LI\-EMEA **Diversity \& Inclusion** Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Carrer de la Granada del Penedès, 4, Sarrià-Sant Gervasi, 08006 Barcelona, Spain

Negotiable Salary

Teleoperator Sant Cugat del Vallés (CHRISTMAS CAMPAIGN)642888877969951220

Teleoperator Sant Cugat del Vallés (CHRISTMAS CAMPAIGN)

**Important Call Center is looking for a teleoperator in Sant Cugat del Vallés to carry out the following functions:** **Functions:** \- Answer customer inquiries and suggestions by phone. \- Make calls to present products and services to loyal customers (NO COLD SALES). \- Sell products or services via telephone calls. **Requirements:** \- Enthusiastic, creative and dynamic person with strong communication skills. \- Previous experience as a teleoperator will be valued. \- Availability to work from Monday to Saturday. **We offer:** \- An open and dynamic work environment. \- Immediate incorporation. \- Salary: 9.10 euros/hour. \- Morning shifts: 9.30-14.30 or 9.30-15.30h; or afternoon shifts: 15-21h or 16-21h. \+ Saturdays. \- Contract of 30h or 35h Job type: Temporary contract Salary: 15,000.00€-17,000.00€ per month Experience: * Customer service: 1 year (Required) Job location: On-site

Carrer d'Elisenda Ribatallada, 14d, 08172 Sant Cugat del Vallès, Barcelona, Spain

€ 15,000-17,000/month

Teleoperador/a638439719618591221

* Emisión de llamadas a empresas para la concertación de citas comerciales * Realización de encuestas de satisfacción * Ocasionalmente televenta Tipo de puesto: Media jornada, Contrato indefinido Sueldo: 700,00€\-800,00€ al mes Experiencia: * Atención al cliente: 1 año (Deseable) Ubicación del trabajo: Empleo presencial

Carrer Amposta, 14, 08174 Sant Cugat del Vallès, Barcelona, Spain

€ 700-800/biweek

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