Front Office Agent

Description

Summary: Join SLS Barcelona as a Front Office Agent to deliver friendly, helpful service, manage guest arrivals/departures, handle transactions, and resolve inquiries in a luxury urban resort setting. Highlights: 1. Provide naturally friendly, helpful, and responsive service to guests 2. Engage with guests in a warm, courteous, and professional manner 3. Be part of a passionate team creating great hospitality experiences **Company Description** SLS Barcelona, a five\-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences \- meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5\-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all\-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square\-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state\-of\-the\-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! **Job Description** **What you’ll do** We are looking for a Front Office Agent to join the team at SLS Barcelona. Under the guidance of the Front Office Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring a high level of guest satisfaction. * Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems. * Greet and assist guests in a warm, courteous, and professional manner. * Handle cash and credit transactions, ensuring the accuracy of guest billing. * Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction. * Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions. * Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services. * Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns. * Ensure all guests are quoted the correct rate as per the selling strategy and website. * Ensure all telephone calls are answered as quickly and efficiently as possible. * Report any issues to the correct department and check to ensure the work has been completed. * Ensure that the reception and public areas are clean, tidy and presentable at all times. **Qualifications** **What we are looking for...** * Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel. * Previous experience with pre\-opening of a hotel is a big plus. * Someone who understands, celebrates and embraces the SLS brand values. * Ability to multitask and work in a fast\-paced environment. * Proactive, positive, energetic, dynamic, emphatic, team\-worker, with a high\-level attention to detail and passion for hospitality. * Excellent verbal and written communication skills. Fluent in Spanish and English. * You make people feel good \- your team, guests, and colleagues alike. You make a positive impact. * You learn quickly and adapt to SLS’s unique culture. * You are humble and open to ideas. We leave our ego at the door and help get things done. * You’re up for doing things differently and trying (almost) everything once. * You want to be part of a team that works hard, supports each other and has fun along the way. **Additional Information** **What's in it for you...** * The opportunity to join an innovative, fast\-growing, international group that’s committed to not just building new hotels but building a global brand. * The chance to challenge the norm and work in an environment that is both creative and rewarding. * Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. * A competitive package and plenty of opportunity for development. * Excellent discounts across the entire Ennismore family of brands. *SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder\-built brands with purpose at their heart. Ennismore is a joint\- venture with Accor, formed in 2021\.*