Affiliate & Partnership Trainee

Description

If you're looking for a place to accelerate your professional career — where order meets innovation and where you can join a community obsessed with technology and results — you've come to the right place! At **BIG Group**, we are driven by a clear purpose: empowering those who choose to lead their own growth with digital sovereignty. We are a comprehensive ecosystem, and for this position, you will focus on providing operational and development support to two of our most powerful verticals: **BIG School** (our high-impact business school with over 112\.000 students) and **BIG IA** (our Artificial Intelligence division at the forefront of AI). Are you passionate about direct communication, community management, and user experience? We’re looking for a student or recent graduate eager to learn how to manage, moderate, and keep active a digital community of thousands of users via WhatsApp — the market’s most interactive channel. **What will you learn with us?** * Large-Scale Community Management: You’ll learn how to structure, energize, and moderate large user groups while maintaining a positive and participatory environment. * Incident Resolution and Crisis Management: You’ll develop agility in user support, resolution of specific technical issues (e.g., access problems, broken links), and handling operational incidents. * Communication and Brand Voice: You’ll learn how to draft clear, approachable, and effective announcements, adapting tone according to each group’s or community’s topic. * Digital Organization and Logistics: You’ll use operational tools to create simple access pages for groups, deliver content, and distribute information in a structured way. * Channel Engagement: You’ll experiment with periodic engagement techniques to sustain community interest (e.g., sharing valuable content, conducting surveys, integrating newsletters or automated alerts). **Your daily responsibilities and challenges** * In continuous coordination with the communications and content team: * Group setup and logistics: Creation, configuration, and technical organization of WhatsApp communities for each program. * Daily moderation and engagement: Publishing official announcements and reminders, and managing interactions with members. * Community support and assistance: Direct user help for questions or access-related issues with content. * Contact point management: Setting up simple registration pages (landing pages) to join groups, and download pages for materials. * Writing support: Adapting short texts, notices, and informational pieces for community channels. **Who are we looking for?** * Student or recent graduate in Journalism, Audiovisual Communication, Public Relations, Marketing, or related fields, eligible to sign a training agreement. * An empathetic, organized, patient individual with a service-oriented mindset and strong user focus. * Excellent Spanish writing skills (impeccable spelling and synthesis ability). * Curiosity about digital platforms and fluency with basic web tools. * Preferred (but not required): Prior experience in customer support, forum moderation, social media, or event management. **What do we offer?** * **Real Autonomy and Flexibility:** Your schedule will be Monday–Thursday, 09:00–18:00, and Fridays, 08:00–15:00. Flexible start time (between 08:00 and 10:00), **intensive workday every Friday throughout the year**, and reduced summer hours (July and August). * **Location:** Central offices in Barcelona, offering a vibrant work environment. * **Elite Free Training:** Unlimited access to all our Master’s programs in SEO, Artificial Intelligence, and Business. You’ll immerse yourself in the very product you help manage! * **Well-being and Networking Culture:** Tuesday and Thursday breakfasts, monthly Pizza Day (**PizSEO**), and major events like our BIG Party — all in a young, dynamic, and multicultural setting. * **Student Support:** €750/month. **BIG Diversity and Commitment** Diversity of perspectives is our greatest competitive advantage. At BIG Group, we value the range of talents and viewpoints that a diverse workforce brings. All qualified candidates will be considered without regard to race, origin, religion, age, sex, sexual orientation, gender identity, or functional diversity. Here, what matters is your talent and your ability to think big (**Think BIG**). Salary: €750.00 per month Benefits: * Company events * Intensive workday every Friday * Meal vouchers Work location: Hybrid remote work in Barcelona, Barcelona province