Customer Service Agent with German

Description

Job Summary: SKLUM is seeking a bilingual Customer Service Agent with German to handle inquiries and incidents, support customers, and offer a dynamic work environment. Key Highlights: 1. Be part of a young and multicultural team in a digital company. 2. Intensive work schedule from Monday to Thursday, and Friday mornings. 3. An environment committed to diversity and equal opportunities. **Description:** ---------------- At **SKLUM**, we are a digital company staffed by young people (in attitude—not necessarily by birth date—cheers to eternal twenties!), who love the good life and positive vibes, and who aim to bring the latest home décor trends to every household. To build this team, our commitment is to attract, retain, and develop top talent within a multicultural environment dedicated to diversity and equal opportunities. We are looking for a **Customer Service Agent with German**, whose main responsibilities would include: * Providing order status updates and handling telephone inquiries regarding our products, supporting customers until sale completion. * Managing resolution of inquiries and/or incidents via multiple channels: phone, email, chat, and social media. And because what matters most to us is you, we offer numerous benefits: * Intensive schedule: **Monday–Thursday, 8:00–16:30, and Friday, 8:00–15:30** * Health insurance. * Additional discounts on our products. Join our dream—join the **Sklum Team**! **Requirements:** --------------- * Native or bilingual proficiency in German, with customer service experience. Language mastery is essential, as calls and emails will be handled exclusively in German. * An organized individual with attention to detail, capable of conveying the brand’s value chain, and experienced as a Customer Service Agent across our support channels. * Minimum 1 year of experience in customer service roles. * At our company, we firmly commit to ensuring full gender equality in every aspect of our work, building an inclusive and equitable environment for all individuals. We value each employee for their talents, skills, and contributions—regardless of race, religion, color, origin, gender, sexual orientation, age, marital status, or disability.