Position Summary: Deliver exceptional customer and distributor service and support, ensuring their satisfaction and contributing to sales growth. Key Highlights: 1. Assisting distributors with order processing and marketing. 2. Efficiently managing returns and warranty claims. 3. Fluency in at least three European languages, including English and German. Overview: Provide exceptional customer and distributor service and support for Rain Bird Europe, ensuring their satisfaction and contributing to sales growth. This position is located at Rain Bird Europe’s offices in Madrid, Spain. Responsibilities: * Assist distributors with order processing, shipping, billing, electronic data interchange (EDI), and marketing programs. * Maintain strong communication with internal and external customers regarding order status, promotions, and any service-related issues. * Efficiently manage merchandise return requests, warranty claims, and other customer adjustments. * Coordinate shipping requirements with the warehouse and carriers to ensure on-time deliveries and smooth customs clearance in applicable countries (COO, ATR, packing list, etc.). * Conduct cross-training with other customer service areas to enhance operational quality and support colleagues. * Possess excellent judgment and problem-solving skills to efficiently address customer inquiries. * Actively participate in continuous improvement of customer service processes. * Monitor and strive to improve key performance indicators (KPIs) related to customer satisfaction. * Participate in team meetings to propose solutions, share best practices, and contribute to company-wide cross-functional projects. * Collaborate effectively with Sales, Finance, Procurement, Services, and other departments. * Onboard new customers into our ERP system and ensure strict compliance with regulations (FCPA, Sanctions Program). Qualifications: * **Minimum Qualifications and Skills:** + Bachelor’s degree (BS or BA) in Business Administration or Languages and Business, or an equivalent combination of education and experience. + Experience in B2B customer service, order entry, inside sales, and international trade—including knowledge of shipping, billing, and customs clearance—is preferred. + Fluency in at least three European languages is mandatory, with English and German required. + Excellent verbal and written communication skills. + Strong adaptability to various ERP systems (Sage X3 ideally), combined with advanced proficiency in Microsoft Office (Excel, Word, Outlook). + Service-oriented mindset, with a proactive and collaborative work style. + Excellent organizational skills and ability to manage multiple tasks under pressure. + Commitment to integrity and confidentiality.