Network Engineer N2

Description

DESCRIPTION Do you want to take the next step in your networking career and assume a role with greater technical and service responsibility? We are looking for a candidate with experience in WAN/LAN/MPLS environments who wishes to evolve into a position with real operational impact. **What will be your mission?** ------------------------- You will be responsible for the **operational control of the service**, ensuring proper incident management and technical quality. In addition, you will act as the technical reference point within the team. **What will you do on a day-to-day basis?** ------------------------------- * End-to-end incident management (**opening, analysis, resolution, and closure**) at N2 level * Technical support in **WAN, LAN, and MPLS** environments * Troubleshooting of **routing, switching, and connectivity** * Ticket tracking and **SLA** compliance * Operational control of the service * Technical liaison with the client * Technical coordination and team management * Technical escalation within the team **Why might this interest you?** -------------------------------- * A role with greater **technical responsibility and visibility** * Participation in the **actual operational management of the service** * Work in a well-established technical environment * Opportunity for growth into more senior roles (N2/N3 / management) **Conditions** --------------- * Location: **Catalonia** * Work mode: **hybrid** * Occasional on-site presence at client premises (**approximately every 15 days**) * Schedule: Monday to Friday, split shift * Permanent contract from day one REQUIREMENTS **What are we looking for?** ------------------ * Profile with advanced **N1.5 or N2** level * Experience in **network support or NOC environments** * Strong ability in **incident analysis and resolution** * Good **organizational and prioritization skills** * Service- and customer-oriented mindset * Catalan language proficiency is a plus