Internal Vacancy: Process Manager

Description

At Dia, we are looking to hire a **Process Manager** for ***Madrid East***. The selected candidate will join the Sales team with the objective of **coordinating, developing, and analyzing new in-store operational processes to contribute to customer satisfaction and company profitability**. Their ***responsibilities*** will be: * **Coordinate and act as liaison between Merchandise, Regional Office, and stores** * **Plan and manage work teams** * **Innovate and improve processes with impact on productivity** * **Analyze and reduce shrinkage** * **Monitor implementation of store training programs** * **Implement and standardize in-store operational model criteria** * **Monitor KPIs:** * **Audit results.** * **Training.** * **Shrinkage** * **Productivity Coordination and liaison between Merchandise, Regional Office, and stores** * **Planning and team management** * **Process innovation and improvement with impact on productivity** * **Analysis and reduction of shrinkage** * **Monitoring implementation of store training programs** * **Implementation and standardization of in-store operational model criteria** * **Audit results** **In addition to the above, the position holder will perform other extraordinary and occasional tasks when required by business needs, provided they fall within their area of competence.** ***Requirements:*** * **Desired education:** **Education: University degree (Bachelor’s or equivalent), preferably in fields related to commerce or Business Administration and Management (ADE).** **Vocational Training Level III – Higher Vocational Training modules.** * **Desired experience:** **Experience in a similar role and/or team management for at least 3 years in a comparable position.** **Experience in store management and basic legal/juridical knowledge and financial accounting will be valued.** * **IT tools knowledge:** **Computer skills: Office and Google Pack** * **Languages and proficiency level:** \- Include your updated work-related information. ***What can we offer you?*** * Work location: Madrid East Regional Office * Position level: Specialist * Working hours: xxxxx