Concierge

Description

**Additional Information** **Job Number**26098173 **Job Category**Rooms \& Guest Services Operations **Location**Plaza de Celenque 2, Madrid, Madrid, Spain, 28013 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Respond to guest requests for preparations or special services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate vendors. Address special requests from guests with exceptional needs and follow up to ensure their satisfaction. Gather, summarize, and provide guests with information about the hotel and nearby amenities, such as special events and activities. Handle, record, and process all guest calls, messages, requests, questions, or concerns. Contact the appropriate person or department (e.g., Bell Staff, Housekeeping Department), as needed, to resolve guest calls, requests, or issues. Review employee shift logs and daily memo books, and document relevant information in the logs. Monitor seat availability, service, safety, and guest well-being in the club lounge. Report accidents, injuries, and unsafe working conditions; conduct safety training and obtain safety certifications. Comply with all company policies and procedures; ensure uniforms and personal appearance are neat and professional; maintain confidentiality of proprietary information; and protect company assets. Greet and acknowledge all guests according to company standards; anticipate their service needs and fulfill them; assist guests with disabilities; and thank guests with genuine appreciation. Communicate with others using clear, professional language; prepare and review written documents accurately and completely; and answer phones using proper protocol. Cultivate and maintain positive working relationships with others; support the team in achieving common goals; and listen to and respond appropriately to concerns raised by fellow employees. Adhere to quality assurance expectations and standards. Stand, sit, or walk for extended periods or throughout the entire work shift. Move, lift, or carry objects weighing 10 pounds or less. Perform other reasonable job duties as requested by supervisors. DESIRABLE QUALIFICATIONS Education: High school diploma or equivalent General Educational Development (GED) certificate. Related work experience: No related work experience required. Supervisory experience: No supervisory experience required. License or certification: None *At Marriott International, we are committed to offering equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination on the basis of disability, veteran status, or any other characteristic protected by applicable law.* EDITION Hotels combines visionary boutique hotelier Ian Schrager’s creative genius, world-class luxury hotel service delivery, and Marriott International’s global reach to create an entirely new hospitality experience. EDITION delivers the best of both worlds through a delicate balancing act: elegance with personality, perfectionism with individuality, and comfort with charisma and charm. The brand targets sophisticated, informed guests who understand quality, originality, design, and service excellence—but want it unbound, breaking conventions and demanding attitudes and sensations wrapped in a package that reflects the exceptional. To create this magical experience, we need you. We seek outgoing, extraordinary individuals eager to work in an inspiring environment that challenges and makes them proud to come to work each day—a place where service comes from the heart, not from a manual; a place that offers an endless theatrical performance continuously delighting and astonishing all guests. We invite you to join our team. By joining EDITION, you become part of Marriott International’s portfolio of brands. **You will be** where you can do your best work, **you will begin** fulfilling your purpose, **you will be part of** an incredible global team, and **you will become** the best version of yourself.