Deputy Front Office Manager – 4* Hotel

Description

Job Summary: We are seeking a proactive Deputy Front Office Manager eager to work and ensure personalized guest service while leading the front office team at Castilla Termal. Key Highlights: 1. Join a prestigious national hotel chain 2. Real opportunities for professional development 3. Ongoing training provided by the company **At Castilla Termal Hotels**, we seek proactive professionals who are eager to work, take responsibility for their tasks, and continuously strive for excellence and quality in their performance. We look for individuals committed to the organization—and above all—who know how and want to work as part of a great team. We offer the opportunity to join a prestigious national hotel chain, where our primary goal is for you to grow with us and go as far as you wish. **Do you want to be part of our great adventure?** We are currently looking for a **Deputy Front Office Manager** for our **Castilla Termal Burgo de Osma 4\*** hotel. **Your responsibilities will include:** * Ensuring personalized guest service during check-in, stay, and check-out * Handling and resolving incidents or complaints, ensuring guest satisfaction and adherence to brand standards * Coordinating reservation management, room assignments, and guests’ specific requirements * Supervising proper use of the property management system (PMS) and ensuring its constant updating * Managing billing, outstanding payments, and reservation corrections in coordination with finance and administration * Organizing, managing, coordinating, and leading the front office team in the absence of the Front Office Manager, promoting staff development and objective achievement * Promoting active sales of services and products, supervising achievement of upselling and guest loyalty targets * Ensuring smooth communication between the front office and other departments **What do we offer?** * Indefinite-term contract and full-time working hours * An exciting opportunity within a prestigious national hotel chain * Real opportunities for professional development * Ongoing training provided by the company * Meals and work uniform provided * Special employee discounts across all hotels in the chain * Integration into a dynamic team focused on service excellence **What are we looking for?** * Prior experience in hotel front office operations, preferably in 4\* or 5\* hotels * Knowledge of and proficiency with hotel property management systems (PMS) * Strong customer orientation and incident resolution skills * Leadership, organizational, and teamwork capabilities * Intermediate-to-advanced level of English (additional languages are a plus) * A responsible, proactive individual with strong communication skills Note: *All our selection processes are conducted in accordance with equal opportunity principles.*