Senior Manager, Conversion Rate Optimization (CRO) & User Experience (UX)

Description

Summary: Seeking a customer-obsessed, data-driven, and innovative Senior Manager, CRO & UX to own the end-to-end customer journey in a fast-paced E-Commerce environment. Highlights: 1. Own the end-to-end customer journey from first click to long-term loyalty 2. Shape strategy and drive measurable performance in digital customer experience 3. Transform insights into action and optimize possibilities We’re looking for a customer\-obsessed, data driven, and innovative Senior Manager, CRO \& UX to join our E\-Commerce \& Digital Experience team. In this role, you will own the end\-to\-end customer journey \- from first click to long\-term loyalty \- ensuring every interaction is seamless, intuitive, and high impact. This is a fantastic opportunity for someone who thrives in a fast paced environment and wants to make a visible impact. You’ll shape strategy, drive measurable performance, and play a key role in scaling our digital customer experience across markets. If you love transforming insights into action and optimizing what’s possible, you’ll feel right at home. **What You’ll Do** * Define and execute the E‑commerce UX and CRO strategy to elevate customer experience, drive acquisition and retention, and increase LTV across key markets. * Improve performance across all digital touchpoints—including websites, e\-shops, emails, and digital advertising—by identifying conversion opportunities and removing friction. * Analyze customer data, feedback, and user behavior to uncover new ways to enhance the customer journey. * Create and lead an A/B and MVT testing roadmap including UX design mockups to continuously optimize E\-Commerce assets and boost conversion rates. * Run customer surveys and turn insights into actionable recommendations for product, marketing, and experience improvements. * Collaborate closely with Marketing, Analytics, and IT to deliver a cohesive, high\-quality customer journey end\-to\-end. * Monitor customer satisfaction metrics and CX KPIs, providing clear reporting and recommendations for ongoing improvement.