***“The world is yours with Meliá”*** Continuing with Meliá is an opportunity to learn, grow, and further build your career within a global team. Here, you can take on new challenges and gain experience across various destinations, all while remaining part of our family. Are you ready to take the next step in your journey with us? **REMEMBER:** Before submitting your application, **you must inform your direct supervisor and/or Hotel Director and your Human Resources Manager of your interest in participating in the internal selection process**. Your hierarchical manager does not have the authority to approve or block your application, but they must be duly informed. POSITION CREATION: ASSOCIATE ADVISOR Attending to and advising individual customers, companies, and travel agencies, delivering high-quality omnichannel service, and proactively carrying out all necessary actions for managing hotel reservations. SALES Ø Quotation, confirmation, modification, and cancellation of B2C and B2B customer reservations. Ø Customer loyalty program engagement. Ø Guiding each customer according to their specific needs to recommend the most suitable destination for booking their stays. Ø Reviewing shared KPIs provided by Supervision and assessed during feedback sessions. Ø Reporting system-related incidents. CUSTOMER SERVICE Ø Omnichannel management of incidents reported by B2C and B2B customers. Ø Responding to customer inquiries regarding products and/or programs. QUALITY Ø Managing interactions according to established procedures and type of operation—sales, modification/cancellation, or service—to achieve Quality objectives. Ø Proper use of tools for accurate analysis of operational activity. Ø Staying updated on product developments, procedures, and tools. TRAINING Ø Completing all mandatory corporate and/or external training, as well as refresher courses. Ø Participating in Quality workshops. Ø Undertaking planned training to improve performance metrics and skills. LANGUAGES: Spanish and advanced English. A third language is desirable. **At Meliá, we are all VIPs** *At Meliá Hotels International, we champion* ***equal opportunities*** *for* ***women and men*** *in the workplace, backed by leadership commitment and aligned with the principles outlined in our Human Resources policies. Furthermore, we strive to foster throughout our entire workforce a corporate culture committed to effective equality and raise awareness about the need for joint, global action.* *We actively promote our commitment to* ***equality and diversity***, *preventing any form of discrimination—particularly that based on disability, race, religion, gender, or age. We believe that* ***diversity and inclusion among our employees are fundamental to our success as a global company***. *Additionally, we support the sustainable growth of our sector through a highly skilled, socially responsible workforce. In this regard, our motto is “****Towards a sustainable future, from a responsible present****.” Thanks to all our colleagues, we make it possible.* To protect you and prevent fraud during selection processes, we invite you to review our recommendations on the "**Protect Your Application**" page. If you want to become “**Very Inspiring People**,” follow us on: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**