* Sercotel Hotels * Madrid * * ### **Experience** No experience required * ### **Salary** Compensation unspecified * + ### **Area \- Position** **Hospitality, Tourism** - Hotel Receptionist + ### **Category or Level** Employee + - ### **Vacancies** 1 - ### **Applicants** 14 - * ### **Contract Type** Indefinite-term contract * ### **Working Hours** Full-time Continuous selection process. ### **Responsibilities** Do you wish to further develop your professional career in the reception area? Are you passionate about the hotel industry and eager to join Sercotel Hotel Group? Join our outstanding team as a Receptionist for Sercotel Hotel Group at our Sercotel Alcalá 611, where your main responsibilities will include: \- Welcoming and receiving guests, attending to their needs throughout their stay at the hotel, and providing them with information on all services offered by the hotel. \- Supporting coordination efforts across all departments to deliver high-quality service and enhance guest experience, thereby fostering customer loyalty and strengthening brand reputation. \- Monitoring hotel check-ins and check-outs. \- Managing new reservations. \- Staying informed about hotel activities, updates, etc., and those occurring in the surrounding area, to ensure effective internal communication and accurate information delivery to guests. \- Responding to emails received during your shift. \- Performing daily cash and invoice reconciliation. \- Handling telephone inquiries. \- Resolving incidents. \- Participating in, overseeing, and ensuring compliance—according to the responsibilities and duties of your position—with the Criminal Compliance System. ### **Requirements** \- Bachelor’s degree in Tourism or equivalent studies. \- Minimum 1–2 years’ experience in the described position. \- Advanced level of English is mandatory (proficiency in additional languages is a plus). \- Familiarity with Opera Cloud Property Management System (PMS). \- Intermediate/advanced proficiency in Microsoft Office tools—Word and Excel. \- Strong customer orientation and genuine passion for the role. \- Proactive, dynamic, versatile individual with strong motivation to learn. ### **What We Offer** Apply now and discover what Sercotel has to offer you: \- Full-time temporary contract (40 hours/week) for the position of Hotel Receptionist. \- Rotating shifts: 07:00–15:00 / 15:00–23:00 / 23:00–07:00 \- Salary set according to collective agreement. \- Positive work environment and integration into an exceptional team. \- Opportunity to apply flexible compensation and enjoy the Sercotel Benefits Club. \- Family & friends discounts at Sercotel hotels. At Sercotel, we promote equity: gender-neutral practices, equal opportunity, and fair leadership for all