Senior Genesys Cloud API Integration Developer

Description

Job Summary: We are seeking a Senior Developer specialized in Genesys Cloud to participate in the design and implementation of advanced integrations for an enterprise management solutions project (Banking). Key Highlights: 1. Participate in the design and implementation of advanced integrations 2. Work with APIs, conversational bots, and microservices 3. Be part of cutting-edge cloud contact center and conversational automation projects Location**Madrid** Salary**32,000 € \- 42,000 €****Gross/year** Category**Information Technology and Telecommunications** Subcategory**Programming** Sector**Services and Information Technology** Working Hours**Full-time** Work Modality**Remote/Telework** Professional Level**Employee** Department**Banking** ### **Description** At **NS Group**, we are looking for a **Senior Genesys Cloud Developer** to join an innovative project in the field of **enterprise management solutions** (Banking). The candidate will participate in the **design and implementation of advanced integrations**, working with APIs, conversational bots, and microservice architecture. ***Responsibilities*** * Design and implement integrations using Genesys Cloud APIs. * Integrate Genesys with third-party chatbots and voicebots. * Configure and optimize flows in Genesys Architect. * Capture and expose key data (intents, metrics, duration, summaries). * Collaborate on integration architecture design. ***Competencies*** * Proactivity and results orientation. * Ability to solve complex problems. * Strong communication and teamwork skills. ***Conditions*** * Modality: Remote (occasional office attendance in Madrid) * Location: Madrid * Working Hours: 08:00 \- 17:00\. August: Intensive schedule 08:00 \- 15:00 * On-call duty: Yes If you want to participate in cutting-edge cloud contact center and conversational automation projects, we want to meet you! **NS Group \- Technology powered by talent.** ### **Minimum Requirements** **Requirements** * Minimum **4 years** of experience with Genesys Cloud CX. * Experience in: * Web Messaging and Open Messaging * REST APIs, JSON, OAuth2, Webhooks, Audiohooks * Proficiency in **JavaScript/TypeScript**, **Python**, or **Java**. * Experience in **integration and microservice architectures**. * Advanced **English** (mandatory). **Desirable** * Experience with the **Genesys Cloud Embeddable Framework**. * Usage of Genesys Cloud reporting APIs, metrics APIs, and database APIs. ### **Competencies** * java * python * JAVASCRIPT * microservicios * TYPESCRIPT * Genesys Cloud Embeddable Framework * genesys cloud * Genesys Cloud CX