Hello! We are looking for our next star hire for our team as an **IT Support** specialist. We are Sesame HR, **the digital solution that helps Human Resources teams**, managers, and companies optimize personnel management processes by centralizing them on a single platform. Before we tell you what we’re looking for, we’ve prepared a video introducing ourselves and explaining who we are—see if we can convince you that we’re a great match! Hit play! **What do we expect from you?** For us, the following are essential: * You must have ease and interest in learning new things, along with a vital drive to improve processes and critically assess the current state of tools in use. * You must be able to work collaboratively, communicate effectively, and express yourself clearly. * You must demonstrate initiative, be proactive and organized, and maintain a customer-focused mindset. * You must be adaptable to change. As a startup, we guarantee plenty of unexpected turns! **Technically, it is mandatory that you have:** * Professional experience using ticketing tools. * Experience automating tasks (e.g., cloning devices, user onboarding/offboarding). * Knowledge of Windows, Linux, and macOS work environments. * Knowledge of workstation and server hardware. * A Higher Technical Degree in Computer Systems and Networks or equivalent qualification. **And you’ll shine ✨ if you also have experience with:** * OpenLDAP directory management. * Virtualized systems (Proxmox or similar). * VoIP telephony systems based on Asterisk (Issabel). * Google Workspace account administration. * Audiovisual equipment and production hardware/software. * Networking using MikroTik technology. * Storage system administration and management (disk arrays) and backup solutions—including Synology and QNAP NAS devices. **What will you do at Sesame?** * Resolve incidents, service requests, problems, and implement changes. * Configure user profiles, email accounts, and access rights for new hires. * Install and configure devices, operating systems, and applications. * Proactively maintain networked devices. * Inventory hardware assets and manage storage logistics. * Automate routine tasks to reduce execution time of existing procedures. * Process warranty claims with vendors. * Automate your assigned platform through patch installation and version upgrades—continuous improvement. * Set up audiovisual equipment and provide technical support for related incidents. * Develop procedures and technical documentation. * Ensure compliance with ISO 27001 standards. * Propose improvements aligned with the company group’s growth and security needs. Are you up for the challenge?