Client Support Specilaist

Description

**Your Mission** ---------------- * Сustomer support \- **shift schedule** * Transaction monitoring * Monitoring of providers activity and malfunction * Limit monitoring * Alerting at the launch of new merchants and new solutions * Allocating when providers are down and calculating potential losses * Disabling of methods/acquirers upon request of colleagues * Performing refunds at the request of the merchant and colleagues * Requesting user documents **What Makes You a Great Fit** * Exceptional verbal and written communication skills * Strong analytical and problem\-solving abilities * Ability to think on your feet and provide effective solutions under pressure * High sense of responsibility * Good level of English and Russian languages * Previous experience in customer support, client services, or a related role would be a plus * Previous fintech experience is an advantage **Why You'll Love It Here** --------------------------- * **Meaningful Impact**: a chance to make a real impact by contributing directly to the growth of a leading fintech company in the payments space! * **Career Development**: we’re young, very ambitious, and serious about growth. If you’re driven and want to move fast, we’ll give you the space, support, and real ownership to grow with us. * **A Passionate Team**: work side\-by\-side with talented, driven people who genuinely care about what they do. * **Competitive Compensation**: matched to your skills, expertise, and impact, with transparent annual performance reviews. * **Remote Work**: full flexibility to work remotely from wherever you do your best work. * **Paid Time Off**: 20 days of vacation per year, bank holidays, and sick leave. * **Private Health Insurance:** annual budget of €1,000 for your personal premium medical coverage. * **Learning \& Development to Help You Work Smarter:** conferences, courses, and professional growth, plus a budget for AI tools. * **Coworking Support:** dedicated budget for a productive workspace beyond home. * **Well\-Being Allowance:** to spend on hobbies and whatever helps you stay energized and at your best. * **Unique FYST Perks:** an “Adopt a Pet” day and a Birthday off. *Curious about our team, our values, and the unique ways we celebrate wins? Take a look here:* https://fyst.com/culture