Job Summary: We are seeking a professional to provide IT technical support, managing and resolving Level 1 incidents, configuring applications, and updating documentation. Key Points: 1. Level 1 IT technical support 2. Incident management and resolution 3. Valued experience in support and English language skills We are seeking a professional to provide IT technical support in Madrid. Main responsibilities include managing and resolving Level 1 incidents via various platforms such as Jira Service Desk, telephone, email, and Teams. This encompasses initial diagnosis, classification and tracking of requests, resolution of basic issues, and escalation to higher levels when necessary. Simple application configuration, basic data monitoring, and documentation updates will also be required. A Higher Technician qualification in Telecommunications and Computer Systems or a Bachelor’s degree in Computer Engineering or Telecommunications is required. Analytical ability, attention to detail, strong communication skills, and willingness to learn are valued. Basic knowledge of SQL, databases, Office 365, technical tools such as Jira, and programming (Java, C#, JS, Angular or Python) is required. Prior experience in support and technical English proficiency are valued. An indefinite contract with flexible working hours and an annual gross salary between 18.000 and 24.000 euros is offered.