OES Customer Service - Customer Services OES

Description

Job Summary: We are seeking a professional to manage orders, serve customers, and perform operational tasks, ensuring service continuity and professional development. Key Highlights: 1. Manages orders and customer relationships to ensure satisfaction. 2. Collaborates with teams to optimize processes and outcomes. 3. Applies data analysis and critical thinking to solve problems. **Main Responsibilities** * **Order Management:** Registers and processes custom orders while managing delivery expectations. * **Customer Relations:** Responds to inquiries, resolves issues, and handles basic escalations promptly. * **Operational Support:** Performs administrative and operational activities to ensure service continuity. * **Document Management:** Organizes and maintains efficient documentation systems. * **Data Analysis and Reporting:** Collects information and prepares reports to support decision-making. * **Compliance and Security:** Ensures adherence to internal policies, regulations, and security standards. * **Professional Development:** Stays updated on industry tools, processes, and best practices. **Key Competencies** * Ability to **work with complex and ambiguous information** * **Decision-making** based on processes and data * Orientation toward **process optimization** * Strong **collaboration and teamwork** * **Accountability and rigor** in execution * Strong **results orientation** * Clear **customer service orientation** **Skills** * Data analysis and insight generation * Effective communication (including digital channels) * Problem-solving and analytical thinking * Customer relationship management * Ability to ask relevant questions and identify needs **Requirements** * Education: Higher vocational qualification or business-related degree * Experience: 7–12 months in similar roles or operational/administrative environments * English: Fluent in spoken, written, and reading communication.