Ongoing Due Diligence (ODD) Customer Management Specialist

Description

Position Summary: We are seeking an Ongoing Due Diligence (ODD) Customer Management Specialist with strong analytical skills and proactivity to enhance the ODD model. Key Highlights: 1. Active role in the continuous improvement of the Ongoing Due Diligence (ODD) model. 2. Strategic collaboration with various internal bank departments. 3. Participation in governance activities and reporting to Management. (1\) **Remember to update your professional profile before submitting your application****What are we looking for?** -------------------------- From the **Customer and Account Management Unit**, we are seeking an **Ongoing Due Diligence (ODD) Customer Management Specialist**, with strong analytical ability, structured thinking, execution focus, and a positive attitude. We seek a proactive, results-oriented individual who brings rigor, commitment, and continuous improvement to customer management. **Let’s talk about the project...** ---------------------------- MISSION Ensure the correct execution and monitoring of key components of the Ongoing Due Diligence (ODD) management model, supporting the definition and implementation of plans, planning of commercial actions, cross-departmental coordination, and reporting to Management. The role will actively contribute to driving continuous improvement of the model, customer data quality, governance structure, and alignment with business objectives. FUNCTIONS * Support volume analysis and preparation of the business dashboard, ensuring information quality, consistency, and availability for decision-making. * Manage business data requests and requirements, coordinating collection, validation, and delivery of requested information to various internal departments. * Participate in defining and monitoring the ODD model plans, ensuring plans integrate commercial priorities with regulatory requirements under the Anti-Money Laundering and Counter-Terrorist Financing Act. * Support development of the standard model by identifying areas for improvement and proposing optimizations. * Collaborate on cross-departmental coordination within the bank, engaging with model stakeholders: Commercial Network, Regulatory Compliance, Centralized Operations, Legal Advisory, Customer Experience, Marketing, etc. * Participate in governance activities, preparing documentation for follow-up meetings, working forums, and presentations to Management (SteerCos), and ensuring coordination among all involved teams. **What do we value in your application?** ------------------------------------- **We would also value…** ------------------------ **Education** * Bachelor’s degree, Diploma, or Higher Degree. **Experience** * +2 years in a similar position or in consulting. **Technical Knowledge and Competencies** * Basic financial knowledge. * Process analysis and continuous improvement. * Business strategy and models. * Data analysis (relational databases and Business Intelligence). * Knowledge of digital transformation. **Additional Information** ------------------------- *Banco Sabadell is committed to fostering work environments where individuals are treated with respect and dignity, promoting the professional development of its workforce and ensuring equal opportunities in recruitment, training, and career advancement. We offer a workplace free from any discrimination based on gender, age, sexual orientation, religion, ethnicity, or any other personal or social circumstances.* *Banco Sabadell is part of the network of companies awarded the "Equality in the Workplace" distinction by the Ministry of Equality.* Note: This vacancy is an internal opportunity exclusively addressed to employees covered by the Banking Collective Agreement; therefore, only applications from this group will be accepted. (1\) Multi-location: refers to the job location and allows working from any office or corporate center, regardless of the physical location associated with your position, while complying with Telework Guidelines. **Remember to update your professional profile before submitting your application** Contact the Office of Attention and Listening (OAE) for any inquiries.