Job Summary: We are seeking a specialist engineer for the administration, monitoring, and operation of the international communications network, including incident resolution and optimization. Key Highlights: 1. Dedicated N2 support with extended 24x7 coverage 2. Technical leadership in incident resolution 3. Attractive career development plan and continuous training **Company Description** Inetum is a European leader in digital services. The Inetum team of 28,000 consultants and experts strives daily to deliver digital impact for businesses, public-sector entities, and society at large. Inetum’s solutions aim to contribute to its clients’ performance and innovation, as well as to the general interest. Present in 19 countries with a dense network of delivery centers, Inetum collaborates with leading software vendors to address the challenges of digital transformation with proximity and flexibility. **Job Description** You will join the team responsible for the administration, monitoring, and operation of the international communications network. This includes performance supervision, incident resolution, and infrastructure optimization. Dedicated N2 support team: Extended-hour coverage via shifts and on-call duties providing expert technical support 24x7. Key responsibilities include, but are not limited to: * Configuration, changes, and requests: Coordination of changes, requests, and asset management. Additionally, Telefónica services (verification of end-user application functionality). * Incident resolution: Troubleshooting, technical leadership during incidents, coordination of resolution efforts. * Interaction with country teams and business units using global services (ES/MX/US/PE/CO/VE/AR/UY/TQ/CIB, etc.) * Technologies: Physical routers, data center switches, virtual appliances, leased lines, CNFs, transit VPCs, etc. **Requirements** Candidates must meet the following skills and technical requirements, at minimum: * Provision of second-level network support and administration, including SD-WAN, firewalls, remote access, TACACS, and DNS. * Specialist engineering profile with extensive experience in communications network operations (networking and security), with expertise in the following technologies: * Advanced knowledge * Communications (CCNP/CCIE) * Cisco SD-WAN * Routing // MPLS // BGP * Monitoring: * Grafana * NetBrain * Netscout * ThousandEyes * English B2 * Autonomous, proactive, and strong problem-solving ability. * Work across three rotating shifts: 7–15, 8–17, and 8.30–17.30. * On-site position in Tres Cantos with 50% remote work. * On-call duty: one week every two months. **Additional Information** WHAT DO WE OFFER? * Permanent contract * Hybrid work at our Madrid office (Nuevos Ministerios area). Possibility to work remotely two days per week. * Salary commensurate with experience * Career development plan: We offer an attractive professional growth path based on your experience and personal potential within a continuously evolving company with solid growth. * Training plan in technological competencies aligned with project and client requirements. * Flexible compensation: A customizable benefits package allowing you to select from various options and tailor their distribution: health insurance, meal vouchers, childcare allowance, transport card, etc.