OPERATIONS SUPPORT

Description

Position Summary: We are seeking an Operations Support professional to ensure the smooth daily operation of an innovative aquarium, providing cross-functional support to various departments and guaranteeing an excellent experience for visitors. Key Highlights: 1. Part of one of Europe's most innovative aquariums 2. Provides cross-functional support to various departments for an excellent visitor experience 3. Assists in daily coordination and operational incident management **Requirements** -------------- MINIMUM EDUCATION Higher Vocational Training Cycle MINIMUM EXPERIENCE 2 years MINIMUM REQUIREMENTS * Relevant education in operations management or related fields is desirable. * Prior experience in operations, operational support, or customer-facing environments (retail, hospitality, leisure, tourism, etc.). * Knowledge of process management, operational organization, and continuous improvement. * Proficiency in office software tools. * Strong organizational skills, proactivity, and results orientation. * Excellent communication skills, coordination ability, and leadership qualities. * Good command of English is desirable. **Description** --------------- Would you like to join one of Europe's most innovative aquariums? At Poema del Mar, we are looking for an Operations Support professional who contributes to the center’s smooth daily operations, provides cross-functional support to all departments, and ensures an excellent experience for our visitors. **REQUIREMENTS:** * Relevant education in operations management or related fields is desirable. * Prior experience in operations, operational support, or customer-facing environments (retail, hospitality, leisure, tourism, etc.). * Knowledge of process management, operational organization, and continuous improvement. * Proficiency in office software tools. * Strong organizational skills, proactivity, and results orientation. * Excellent communication skills, coordination ability, and leadership qualities. * Good command of English is desirable. **RESPONSIBILITIES:** * Provide operational support to various customer-facing areas: food & beverage, retail shop, ticketing, and other service points. * Assist in daily operational coordination, ensuring all departments function properly. * Supervise and monitor activities across different visitor touchpoints. * Manage and resolve operational incidents promptly and effectively. * Support resource planning and optimization based on demand. * Verify compliance with procedures, quality standards, and internal regulations. * Prepare operational reports and relay relevant information for decision-making. * Act as a liaison between daily operations and management, ensuring smooth and professional communication. * Other duties inherent to the position. Are you interested in joining our team? Apply now and grow with us! **What We Offer** ----------------- Contract duration: Indefinite.