**Company Description** **Why work for Accor?** We are so much more than a global leader. We welcome you as you are and you can find a job with a brand that matches your personality. We support you to grow and learn every day, ensuring work gives purpose to your life, so during your journey with us, you can keep exploring the endless possibilities at Accor. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! \#BELIMITLESS **Job Description** **Your responsibilities will be...** * Collaborate with other departments, including F\&B, to ensure an excellent customer experience. * Handle arrival and departure procedures for all guests, ensuring accuracy of data across all systems. * Manage cash and credit transactions, ensuring accurate billing for guests. * Respond promptly, professionally, and empathetically to customer complaints and inquiries, striving to find quick and satisfactory solutions, and making efforts to resolve issues to guarantee customer satisfaction. * Ensure guests receive accurate and timely information about hotel facilities, services, and local attractions. * Anticipate guest needs: record their preferences and act accordingly, and handle their messages, requests, questions, and concerns. **Requirements** **What we are looking for...** * Previous experience in a hotel environment will be positively valued. A customer service-oriented personality is essential, and prior experience in this field would be great. * Intermediate to professional level English language skills are required. Knowledge of additional languages will be highly valued. * We need someone responsible, problem-solving capable, polite, and with strong communication skills. * You should be autonomous yet able to work as part of a team. * Creativity—we like to create personalized experiences for our customers and we need you. **Additional Information** **What our company can offer you:** * The opportunity to join an innovative and fast-growing international group, committed not only to building new hotels but also to building a global brand. * The opportunity to challenge the norm and work in a creative and rewarding environment. * Being part of a team passionate about creating outstanding hospitality experiences and exploring new locations whenever possible. * A competitive package and numerous development opportunities. * Excellent discounts across our entire family of brands.