Position Summary: Coordination and management of staff and reservations, including incident resolution and financial control, with emphasis on organization and friendliness. Key Points: 1. Staff and reservation coordination and management 2. Incident resolution and financial control 3. Customer service skills and complaint handling Task Description Preparation of departmental staff schedules Reservation monitoring and management Incident management and resolution Revenue monitoring and management Organization and coordination of front desk staff tasks Coordination with other departments regarding hotel management tasks Monitoring of credits on issued invoices Monitoring of invoices received for services Important Notes Specific customer service training will be valued Knowledge and experience in hotel operations will be valued What We Expect From You? Organization and responsibility Neat and professional appearance Friendliness and courtesy Sympathy Ability to work under pressure Ability to withstand and handle complaints Common sense. Position Type: Full-time, Part-time, Permanent contract Benefits: * Professional development support * Company phone Work Location: On-site employment
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
