Job Summary: BD Medication Management Solutions is seeking a dedicated Field Service Engineer with strong technical skills to provide on-site technical support and end-user assistance at healthcare facilities. Key Highlights: 1. Provide high-quality technical support for advanced medical technologies. 2. Perform maintenance and commissioning of automated systems. 3. Build effective relationships with customers and internal teams. **Job Description Summary** =========================== BD Medication Management Solutions is seeking a dedicated Field Service Engineer with strong technical skills to join our Global Customer Services team. In this key role, you will be responsible for delivering high-quality on-site technical support as well as assistance to end users or electromedical engineering teams at healthcare facilities. Your primary mission will be to perform maintenance and commissioning of our advanced medical technologies, including automated medication dispensing systems. This includes executing installations, corrective and preventive maintenance to ensure optimal performance, maximum reliability, and compliance with the Medical Device Regulation (MDR). **Job Description** =================== **Responsibilities:** ---------------------- * Deliver on-site or remote technical support and training, including installation, corrective and preventive maintenance, in accordance with established customer service-level agreements (SLAs). * Build effective relationships with customers—including end users and technical contacts across other departments (IT, electromedicine, department management, etc.). * Deliver exemplary customer service, escalate technical and satisfaction concerns when necessary, and maintain ownership through resolution. * Build strong relationships with internal customers to support and foster commercial growth and operational efficiency while maintaining high levels of customer satisfaction. * Maintain accurate documentation, reports, and records in our customer service management systems, meeting KPIs and medical device regulatory requirements. * Efficiently manage short- and long-term scheduling across your assigned region, ensuring appropriate time utilization and proper calibration of all tools. * Build and maintain an efficient vehicle stock inventory. * Provide support in investigations related to customer complaints and any other issues that may arise. * Collaborate with the GCS team leader during the evaluation process, setting objectives and goals to enable effective personal development. * Support revenue growth, cost savings, and operational efficiency while maintaining high customer satisfaction. * Support and provide constructive feedback to drive continuous improvement in service operations, with continued focus on complaints. **Requirements** -------------- * Vocational training at intermediate or higher level in electronics, electro-mechanics or related field, OR equivalent professional experience. * Preferred: Engineering degree in electrical/electronic engineering, or Higher Technical Diploma in electronics or electricity. * Preferred: Demonstrable experience working in technical service within hospital and/or electromedical environments. * Solid experience and knowledge in IT, including Windows operating systems, networking technologies, troubleshooting, and configuration. (CompTIA Network+ certification is desirable.) * Customer-focused approach with a proven track record of delivering high-quality service and repairs in high-volume, high-pressure environments. * Strong interpersonal and professional skills, with the ability to communicate, promote, and sell service-related products and value propositions. * Valid driver’s license. Salary range for this position: EUR 45,000 – 55,000 **We are the makers of possible** ================================= BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. **Why join us?** ================ “BD is proud to be certified as a Top Employer 2026 in **Spain,** reflecting our commitment to creating an exceptional working environment” A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. Become a **maker of possible** with us **Click on apply if this sounds like you!** ------------------------------------------- At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics. **To learn more about BD visit:** **https://bd.com/careers** ------------------------------------------------------------ Required Skills Optional Skills . **Primary Work Location** ========================= ESP Barcelona**Additional Locations** ======================== **Work Shift** ============== At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You. Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location. **Salary Range Information** €31,800.00 – €50,850.00 EUR Annual