Let’s Shape the Future Together! **About Us** -------------------- Cegid is a European leader in **cloud-based business management solutions** for the financial (treasury, tax, ERP), human resources (payroll, talent management), CPA, retail, and enterprise sectors. In today’s ever-changing world, Cegid and its **5,000 employees** make it possible by helping 750,000 customers unlock their potential through innovative and purpose-driven business solutions. **Make more possible** is our vocation. It reflects who we are, how, and why we do things the way we do for our customers. Thanks to this, we can say that every day we work to shape the future of our clients, our own future, and that of our customers’ industries. A future we have been defining for years alongside our employees, inventing solutions that transform the way people work, enabling sustainable performance. **What will be your main responsibilities as a Support Agent?** You will be responsible for customer support services. As a Support Agent, you will: * **Customer service and communication:** Respond to technical assistance requests, resolve user inquiries, and communicate appropriate actions to take. * **Incident diagnosis and resolution:** Diagnose and resolve technical issues, document and report problems, and prepare resolution reports. * **Incident management:** Collect incidents and record interventions, redirect issues to appropriate resources, and identify and escalate urgent situations. * **Maintenance of knowledge and procedures:** Follow established support procedures and stay up to date on information systems and assigned products. **About You** -------------------- * University degree in Administration, Finance, Labor Relations, or similar fields. * Essential experience in customer service. *Beyond business skills, we seek talented professionals who want to demonstrate and explore their potential by opening new opportunities with us. It is your curiosity, team spirit, and commitment that will make the difference.* **Skills** --------------- ERP Excel SaaS