Summary: This role involves providing technical support to partners, resolving integration issues, driving operational improvements, and assisting with new solution rollouts and pre-sales meetings. Highlights: 1. Be a technical escalation point for partners and internal teams 2. Work with partners on the rollout of new solutions 3. Drive and deliver issue resolution for partners ES Madrid \| Partnerships \| 26 Jan 2026 \| R\-0004446 **We’re reinventing payments.** In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose\-built for in\-person commerce, is game changing. Now, over 150,000 customers across four countries choose to transact billions with us every year. But we’re just getting started. Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves. * Be a technical escalation point for partners and internal teams * Help partners resolve technical issues within their payments integrations * Work with partners on the rollout of new solutions, with a focus of the technical implementation * Work with both internal and external stakeholders and teams to drive operational improvements between both companies * Help maintain knowledge\-bases for the Partner Technology Team * Help to close feedback loops from our partners and customers to internal teams * Discover process inefficiencies and work proactively to streamline them * Work cross\-functionally to drive and deliver issue resolution for partners * Assist partners in setting up enterprise customers * Have pre\-sales meeting with the partners to explain them our product. What you will bring... * Customer and / or partner facing experience in a technical environment * A basic understanding of APIs and software integrations * A clear history of complex issue resolution * Ability to work effectively cross\-functionally, both internally and externally * A logical and organised approach to problem\-solving * Strong communication skills for simplifying complex ideas for the partners. * Commercial oriented and technical pre\-sales cycle management * Concise data and information gathering, to provide necessary context to partners, customers or internal teams **Dojo home and away** We believe our best work happens when we collaborate in\-person. These “together days” foster communication, drive innovation and spark our brightest ideas. That's why we have an office\-first culture. This means working from the office 4\+ days per week. With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch\-up? Our social hubs make it easy. Do work that counts, in spaces made for you. **Question: what’s curious, relentless, and customer obsessed?** If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values. If the following speak to you, let’s talk: * You’re curious. You have a real desire to learn and create. * You’re relentless. You keep going even when it’s easier not to. * You’re customer\-obsessed. You know how important customers are to what you do. #### **Diversity, equity, and inclusion at Dojo** From local bakeries to well\-known eateries, Dojo payments serve over 150,000 places across the UK. And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve. Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences. If you care about your work, you’re curious, and you think customer\-first, you have a place at Dojo. To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive. Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages. \#LI\-Hybrid