Client Success Manager

Description

Summary: This role involves end-to-end management of merchant relationships, driving account growth through strategic partnerships, commercial optimization, and acting as a central coordination point for internal and external stakeholders. Highlights: 1. Opportunity to make a meaningful impact in a leading fintech company 2. Clear career development path with real ownership and growth support 3. Work with a passionate and talented team **Your Mission** ================ * Managing merchant relationships end\-to\-end as the primary point of contact * Building and maintaining long\-term partnerships with existing merchants * Driving account growth through retention, upsell opportunities, and commercial optimization * Preparing tailored commercial proposals based on merchant needs and business opportunities * Supporting the processing and qualification of new inbound leads * Managing and maintaining CRM records, ensuring data accuracy and pipeline visibility * Coordinating merchant onboarding processes and monitoring merchant performance after launch * Analyzing traffic, transaction volumes, approval rates, conversion metrics, and business performance * Identifying operational risks, growth opportunities, and areas requiring escalation * Delivering regular reporting, forecasting, and actionable business insights * Acting as a central coordination point between merchants and internal teams (Routing, Technical Support, Compliance, Legal, Operations, Partnerships) * Supporting merchant launches, payment method activations, and ongoing operational activities * Representing the company at industry events, conferences, and networking activities * Contributing to new business development and merchant portfolio expansion **What Makes You a Great Fit** ============================== * At least 2\-3\+ years of experience in Client Success, Account Management, Business Development, Merchant Success, or Sales within fintech, payments, PSP, acquiring, or related industries * Strong understanding of payment processing, merchant operations, settlements, and payment methods * Experience managing merchant portfolios and driving account growth * Ability to identify upsell opportunities and support commercial discussions * Strong analytical skills and confidence working with performance metrics and business data * Experience working with CRM systems and maintaining accurate client records * Excellent communication and stakeholder management skills * Ability to coordinate multiple internal and external stakeholders simultaneously * Structured, proactive, and solution\-oriented mindset * Experience working in cross\-functional environments with technical and non\-technical teams * English B2\+ and fluent Russian **Why You'll Love It Here** =========================== * **Meaningful Impact**: a chance to make a real impact by contributing directly to the growth of a leading fintech company in the payments space! * **Career Development**: we’re young, very ambitious, and serious about growth. If you’re driven and want to move fast, we’ll give you the space, support, and real ownership to grow with us. * **A Passionate Team**: work side\-by\-side with talented, driven people who genuinely care about what they do. * **Competitive Compensation**: matched to your skills, expertise, and impact, with transparent annual performance reviews. * **Remote Work**: full flexibility to work remotely from wherever you do your best work. * **Paid Time Off**: 20 days of vacation per year, bank holidays, and sick leave. * **Private Health Insurance:** annual budget of €1,000 for your personal premium medical coverage. * **Learning \& Development to Help You Work Smarter:** conferences, courses, and professional growth, plus a budget for AI tools. * **Coworking Support:** dedicated budget for a productive workspace beyond home. * **Well\-Being Allowance:** to spend on hobbies and whatever helps you stay energized and at your best. * **Unique FYST Perks:** an “Adopt a Pet” day and a Birthday off. *Curious about our team, our values, and the unique ways we celebrate wins? Take a look here:* https://fyst.com/culture