Job Summary: Attends to customers' needs, generates sales opportunities, and provides administrative support to increase office efficiency. Key Points: 1. Generates sales opportunities and customer loyalty 2. Provides administrative support and executes commercial actions 3. Manages incidents and identifies insurance-related needs **CUSTOMER ADVISOR** **Location:** Valladolid. **Contract Type:** TEMPORARY. **Working Hours:** 9:00–14:00 and 16:00–19:00 **Job Description:** * Attends to customers' needs and generates sales opportunities (direct sales, loyalty building, reactivation, etc.) through direct contact with office customers and using loyalty tools (Te Cuidamos). * Provides administrative support to the Office Director and Commercial Technicians to enhance office efficiency. * Executes telephone-based commercial actions aimed at reactivating former customers or cancelled policies. * Attends potential customers visiting the office seeking information, identifying possible insurance needs. * Handles incidents affecting portfolio customers' insurance policies, improves customer loyalty levels, and generates new opportunities. * Performs commercial tasks derived from the SGC (Customer Service Management System). * Complies with MAPFRE Group's institutional and organizational principles. **Requirements** * **Required Knowledge** + Teamwork + Direct sales + Customer loyalty + Insurance + Customer orientation + Commercial skills + Sales * **Desirable Qualifications** Initiative Results orientation Commitment. Customer orientation. Problem solving. *"All selection processes conducted by MAPFRE are carried out under the principle of EQUAL OPPORTUNITY and NON-DISCRIMINATION, with the candidate’s COMPETENCIES and PERSONAL AND PROFESSIONAL MERIT serving as the sole criteria for final selection for the position.* *We foster workplace environments that value diversity and prohibit discrimination on grounds of gender, race, ideology, religion, sexual orientation, age, nationality, disability, or any other personal, physical, or social condition."* *By applying to this job offer, you acknowledge and consent to MAPFRE’s processing of the personal data you have voluntarily provided via this platform. If you provide personal data of third parties other than yourself, you guarantee that you have obtained and hold their prior consent for the communication of their data and have informed them accordingly.* *As the data controller, MAPFRE will process your data solely for the purpose of managing your participation in recruitment processes; for this purpose, profiles may be created, and automated decision-making may result from such processing. To manage your participation across various recruitment processes within MAPFRE Group companies, subsidiaries, affiliates, and Fundación MAPFRE, your data may be shared with these entities and subject to international transfers.* *You may consult additional data protection information at MAPFRE via* *https://www.mapfre.com/corporativo\-es/clausulas/RRHHseleccion.pdf* *where we indicate how to exercise your rights of access, rectification, erasure, restriction, objection, and data portability.* *To explore more job opportunities, please visit TRABAJAR EN MAPFRE and register on our employment portal.*