Customer Relationship Coordinator – Córdoba

Description

Job Summary: The Store Customer Relationship Coordinator ensures the best customer experience before, during, and after their visit to the store, managing services and identifying areas for improvement. Key Highlights: 1. Being part of a team that shares the company's purpose. 2. Helping customers bring their ideas and projects to life. 3. A co-creation environment where the company's values are lived out. **Our Stores** The place where we demonstrate our purpose face-to-face. If you share this goal and your satisfaction comes from enabling customers to bring their ideas and projects to life, this is the right place for you. Joining our store teams means working in a co\-creation environment where we live out our company’s values and purpose together with customers. Will you join us? We show you all this in this video: **Responsibilities and Mission** The **Store Customer Relationship Coordinator** is responsible for ensuring the best customer experience before, during, and after their store visit—regarding payment and across all existing communication channels—by leveraging knowledge of, and providing access to, a comprehensive portfolio of high-level customized services defined by the Services Directorate. They know the data for each service and promote its use, pursuing targets established in the action plan set by the Customer Relationship Leader (CRL). They maintain continuous contact with customers, enabling them to identify areas for improvement. Together with the CRL, they propose action plans to the rest of the store team. They plan and organize the day-to-day activities of the Customer Relationship team based on store operational needs and customer flow. They drive the various in-store payment services, supporting customer autonomy while aligning with corporate strategy and ensuring agile customer billing. **Main Responsibilities** * Leads their team to ensure excellent (welcoming) customer reception upon entering the store through initial contact, guaranteeing an outstanding customer experience. * Listens to customer needs using available tools at any given time, such as NPS, GMB, and RCO, and—coordinating with the CRL—proposes action plans to address identified needs. * Supports the CRL in organizing the team to conduct regular exit surveys without purchase, and—whenever possible—provides real-time solutions to customers. * Assists the CRL in following up on action plans derived from exit surveys without purchase. **Demonstrable Requirements** * Minimum of two years’ prior professional experience is required. * Good proficiency in office productivity tools. **What We Offer?** **Our Purpose** ===================== At Leroy Merlin, we have a purpose that gives meaning to who we are and everything we do—a guiding principle representing our commitment to you and to the planet. Everything we offer aims to inspire you to create better living environments. Because we are certain of one thing: if we commit to it, changing the world is within our hands—and yours. Social Action is one of the fundamental pillars of Leroy Merlin Spain, adding value not only to our entire organization but also to the community. Through diverse initiatives—including renovation and adaptation projects, donations, solidarity products, corporate volunteering, and our "Dignified Homes" Grant Program—we contribute to building a better world and society. **Enjoy the Benefits! As a Leroy Merlin Employee** ====================================== As a Leroy Merlin Spain employee, you have access to over 70 benefits and/or advantages, grouped into six categories, designed to provide you with the best experience as part of this great team. You will also benefit from Leroy Merlin’s Flexible Compensation and Benefits Policy, including opportunities to become a company shareholder, health insurance, childcare support, meal vouchers, and numerous discounts with major commercial partners, among others. You will receive a fixed salary plus participation in company results and profits. **Grow Your Career!** ================== Train and develop yourself in a multinational company! You’ll find an excellent work environment and enjoy autonomy to decide and act, participating in decision-making and cross-functional projects. **A Place for Everyone** Diversity Management is a core pillar of our corporate philosophy. That is why it is included in our Diversity Charter—a code of commitment promoted by the Foundation for Diversity and supported by the Ministry of Health, Social Policy and Equality. This reaffirms our commitment to respecting the right to inclusion of all individuals and recognizing the benefits brought by cultural, demographic, and social diversity. Leroy Merlin España, S.L.U. declares its commitment to establishing and developing policies that integrate gender equality without any form of discrimination, as well as promoting and encouraging measures to achieve effective gender equality within our organization. We uphold the principle of gender equality across every area in which our activity takes place, within the framework of our Organization’s Social Responsibility. If you want to pursue the work you love, our door is open to you. Here, we recognize no barriers. **YOUR TALENT HAS NO LIMITS** If you would like to learn more about our Purpose, values and initiatives, and about current job openings, please visit our Corporate Employment Website: Leroy Merlin Spain. **CHANGING OUR WORLD IS IN OUR HANDS!**