Tax Support Agent - M/H/NB

Description

Job Summary: We are seeking a Tax Support Agent to deliver exceptional service to our customers by resolving inquiries and ensuring the efficiency of our tax solutions. Key Highlights: 1. Provide direct assistance to customers with queries regarding tax software 2. Resolve questions from tax advisors and ensure the effectiveness of their services 3. Support billing management and collections processes Cegid is the European leader in **cloud-based business management solutions**, serving the finance sector (treasury, tax, ERP), HR (payroll, talent management), CPA firms, retail, and general business. In today’s rapidly evolving world, Cegid and its **5,000 employees** empower 750,000 customers to unlock their potential through innovative, purpose-driven business solutions. **Make more possible** is our mission. It reflects who we are, how and why we do what we do for our customers. As a result, we affirm that every day we work to shape the future of our customers, our own future, and the future of our customers’ industries — a future we have been defining for years alongside our employees, inventing solutions that transform how people work, enabling sustainable performance. The office is located in **Madrid (Las Rozas).** **What will be your main objectives as a Tax Support Agent?** You will be responsible for delivering exceptional support to our customers in the tax domain. This role is vital to ensuring users can navigate and efficiently utilize our suite of tax software, and to maintaining the excellence and reliability of our software. As a Tax Customer Care Support Agent, you will: * **Customer Service:** Provide direct assistance to customers with queries or issues related to our suite of tax software. * **Advisor Support:** Serve as the primary contact point to resolve questions from tax advisors and ensure the effectiveness of their services. * **Incident Collection:** Gather information on errors to continuously improve our software from a technical perspective. * **Accounting Support:** Assist in accurately posting accounting entries while complying with current regulations. * **Billing and Collections Management:** Support billing management and collections processes, ensuring an efficient payment flow. * Vocational training (FP) in Administration and Finance, Business Administration and Management (ADE), or related fields. * Experience in Tax Advisory Firms: Prior experience in tax advisory or consulting firms is highly valued. * Excellent communication skills are essential, as you will interact constantly with users. * Proficiency in Excel is mandatory. Beyond business skills, we seek talented professionals eager to demonstrate and explore their potential by opening new opportunities with us. Your curiosity, teamwork spirit, and commitment will make the difference. Our Commitment At Cegid, the **diversity of our talent** is a valuable asset we cherish, recruiting based on **skills** and **potential** to learn and grow with us. We offer a professional environment where each individual can fully develop and express their uniqueness in a free and safe setting. Our commitment rests on **three fundamental pillars**: gender **equality**, inclusion of people with disabilities, and representation of **all forms of diversity**. Our Benefits > Job stability > Attractive **salary plan** > Smart Work mode: **Flexibility** in working hours and option to work remotely > Support for balancing personal and professional life > Opportunity for growth within a multinational company offering an excellent **work environment** > Career development and **training** programs tailored to your profile and professional growth > Summer intensive working schedule > Diverse workplace: We champion diversity, **equality, and inclusion** > **Referral** Program > Internal **mobility** > Other social benefits